Learning & Development Specialist

<p style="text-align: center;"><strong><em>Location</em></strong><em><span style="font-weight: 400;">: Come and join us in Athens!<br></span></em></p> <p>At Freenow, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive.&nbsp;<br><br>We are looking for a <strong>Learning &amp; Development Specialis</strong>t to support training delivery, content creation, and continuous improvement of learning programs. In this role, you will contribute to building effective training solutions that support business performance and employee development.</p> <p>Please submit your CV in English</p> <hr> <h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2> <ul> <li>Design and maintain learning content, including interactive e-learning modules using tools such as Articulate 360, as well as short-form materials (e.g., micro-videos, guides) to support evolving business needs</li> <li>Analyze quality and performance data (e.g., QA and CSAT) to identify skill gaps and translate insights into targeted training materials and continuous learning improvements</li> <li>Deliver training sessions for new hires and existing employees, and track performance metrics (e.g., time-to-productivity) using tools such as Google Sheets (VLOOKUPS/Pivots)</li> <li>Collaborate with Product and Operations teams to translate technical updates into clear, practical workflows and ensure teams are prepared for new feature launches</li> <li>Coordinate training activities with external partners (BPO), support train-the-trainer initiatives to ensure alignment with internal standards and manage the certification process to ensure 100% readiness before launch</li> <li>Explore and apply learning technologies and digital tools, including AI-based solutions, to enhance engagement and knowledge retention</li> </ul> <hr> <h2><strong>TO BE SUCCESSFUL IN THIS ROLE:</strong></h2> <ul> <li>Degree in Instructional Design, Education, or a related field, or relevant professional experience</li> <li>3-5 years of experience in learning and development or training delivery, ideally in a customer service or technology-driven environment</li> <li>Experience designing and delivering learning content, including digital and short-form training materials</li> <li>Proficiency in learning platforms and tools (e.g., Articulate 360, Google Workspace), with familiarity in customer support tools such as Zendesk</li> <li>Understanding of training effectiveness methodologies (e.g., Kirkpatrick Model) is a plus</li> <li>Analytical skills, with the ability to interpret data and apply insights to improve training outcomes</li> <li>Strong communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders</li> <li>Fluency in English and at least one additional language is required due to the international scope of the role</li> </ul> <hr> <h2><strong>BENEFITS &amp; PERKS IN A NUTSHELL:</strong></h2> <table> <tbody> <tr> <td> <ul> <li>Flexible working arrangements</li> </ul> </td> <td> <ul> <li>LinkedIn Learning</li> </ul> </td> </tr> <tr> <td> <ul> <li>Sabbatical &amp; special leave policies</li> </ul> </td> <td> <ul> <li>WeRoad partnership</li> </ul> </td> </tr> <tr> <td> <ul> <li>Birthday, 24th + 31st December off</li> </ul> </td> <td> <ul> <li>Short term EU work policy</li> </ul> </td> </tr> <tr> <td> <ul> <li>Mobility Credit</li> </ul> </td> <td> <p>&nbsp;</p> </td> </tr> <tr> <td> <ul> <li>Employee assistance program</li> </ul> </td> <td>&nbsp;</td> </tr> </tbody> </table> <p>&nbsp;</p> <table style="width: 36.5523%; height: 47.5938px;"> <tbody> <tr style="height: 47.5938px;"> <td style="width: 96.2269%; height: 47.5938px;"> <p><strong>Plus more local benefits depending on your work location!</strong></p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <hr> <h2><strong>DIVERSITY, EQUITY &amp; INCLUSION:</strong></h2> <p><span style="font-weight: 400;">Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. <br></span><span style="font-weight: 400;">We want you to grow and evolve, </span><span style="font-weight: 400;">bring your true self to work</span><span style="font-weight: 400;">.&nbsp;<br><br></span></p> <hr> <h2><strong>ABOUT FREENOW:</strong></h2> <p>Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.&nbsp;</p> <p>In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?</p> <p>&nbsp;</p> <p><a href="https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm" target="_blank"><img style="max-width: 100%;" src="https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/bltadef6ed7354e9cc4/65a10957984e23040a418da6/glassdoor-logotype-rgb_2.png" alt="" width="150"></a>&nbsp; &nbsp; &nbsp; &nbsp;<a href="https://www.kununu.com/de/mytaxi-intelligent-apps" target="_blank"><img style="max-width: 100%;" src="https://eu-images.contentstack.com/v3/assets/blt6e28a7086c72dd55/blte53af231aaa0c840/65a109382311a30407ba07ce/kununu_logo_black_2.png" alt="" width="150"></a> &nbsp; &nbsp; &nbsp; &nbsp;<a href="https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/" target="_blank"><img style="max-width: 100%;" src="https://brand.linkedin.com/content/dam/me/business/en-us/amp/brand-site/v2/bg/LI-Logo.svg.original.svg" alt="" width="143"></a></p>