Senior Learning & Development Specialist

What You Will Own:

• Design and deliver a manager development curriculum — feedback, coaching, performance navigation — with supporting toolkits and just-in-time resources for high-stakes moments 
• Diagnose capability gaps through data and stakeholder input; build targeted interventions that drive behavior change, not just awareness 
• Identify and implement reinforcement strategies that sustain manager learning between formal programs 

• Own the end-to-end new hire experience from offer acceptance through 90 days, in partnership with Recruiting, HRBPs, and department leads 
• Build role-specific onboarding tracks and define success metrics — ramp time, early engagement, manager satisfaction — to continuously improve the program 

• Partner with HR and business leaders to develop career frameworks and leveling guides that give employees clear, credible visibility into how they can grow 
• Equip managers and employees with tools and conversations that make career planning proactive, not reactive 
• Surface internal mobility and stretch opportunities in partnership with business leaders 

• Partner with Talent Acquisition to design and deliver interviewer training — question frameworks, evaluation rubrics, debrief guides — that build genuine assessment skills and create consistent, structured hiring practices 
• Support the design of practical candidate assessment components that surface real capability 

• Manage the LMS and build reporting that tracks what matters most: participation, behavior change, business impact 
• Apply modern instructional design and AI-assisted tools to build scalable content without sacrificing quality 
• Partner with the L&D peers in UK and Canada on shared frameworks while tailoring for US needs 
• Partner with HRBPs and People team to design and deliver targeted learning solutions in support of key initiatives and emerging business needs 

What you’ll need to be successful:

• 6+ years of experience in L&D, talent development, or organizational effectiveness, preferably in a SaaS or technology environment 
• Strong instructional design background with the ability to build engaging, learner-centered experiences across modalities (in-person, virtual, asynchronous) 
• Demonstrated experience designing and delivering manager development programs — not just facilitating off-the-shelf content 
• Proven track record of building or significantly improving onboarding programs, with measurable outcomes 
• Experience managing and reporting from an LMS platform 
• Strong facilitation skills and executive presence; comfortable presenting to and influencing senior leaders 
• Data-informed mindset — you define success before you start, measure consistently, and adjust based on evidence 

• Experience with Docebo or a comparable enterprise LMS 
• Familiarity with AI-assisted learning tools and modern enablement technologies 
• Experience with competency modeling or skills-based talent frameworks 
• Exposure to global or cross-regional workforces and multi-divisional program design 
• Coaching certification or formal facilitation training (e.g., ATD, ICF) 
• Background supporting commercial or revenue-generating functions 

What you’ll get in return:

• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to build your career. 
• Veriforce provides 
  • 100% paid employee medical and dental insurance
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities