Linux Monitoring Desk Associate - L1

<p><strong>Job Title</strong>: Monitoring Desk Associate – Service Assurance Team</p> <p><strong>Location</strong>: Mumbai</p> <p><strong>Type:&nbsp;</strong>Onsite - Work from office</p> <hr> <p><strong>About Neysa</strong>:</p> <p>Neysa is an AI Acceleration Cloud System provider, dedicated to democratizing AI adoption&nbsp;with purpose-built platforms and services for AI-native applications and workloads. Co-founded by industry leaders, we empower businesses to discover, deploy, and scale&nbsp;Generative AI (Gen AI) and AI use cases securely and cost-effectively. Our flagship&nbsp;platforms—Neysa Velocis, Neysa Overwatch, and Neysa Aegis—accelerate AI deployment,&nbsp;optimize network performance, and safeguard AI/ML landscapes. We are committed to&nbsp;enabling AI-led innovation across industries and geographies.</p> <hr> <p><strong>Position Overview</strong>:</p> <p>We are looking for a&nbsp;<strong>Monitoring Desk Associate</strong>&nbsp;to join our&nbsp;<strong>Service Assurance Team</strong>. This&nbsp;position will play a key role in ensuring the optimal performance of Neysa’s AI platforms by&nbsp;monitoring system health, responding to incidents, and performing troubleshooting and&nbsp;resolution in real time. The ideal candidate will have hands-on experience with Linux&nbsp;systems, a passion for operational excellence, and the ability to quickly resolve issues&nbsp;impacting service availability.</p> <hr> <p><strong>Key Responsibilities</strong>:</p> <ul> <li><strong>Incident Monitoring &amp; Response</strong>: Monitor Neysa's AI platforms and infrastructure&nbsp;for any system alerts, performance issues, or service disruptions. Respond to incidents&nbsp;promptly and escalate issues as needed to ensure timely resolution.</li> <li><strong>Incident Management</strong>: Follow defined processes for incident identification,&nbsp;classification, and escalation. Ensure incidents are managed effectively, with minimal&nbsp;disruption to service and in alignment with service level agreements (SLAs).</li> <li><strong>Troubleshooting &amp; Resolution</strong>: Use your Linux expertise to investigate, diagnose,&nbsp;and resolve incidents affecting system performance. Troubleshoot system-level issues,&nbsp;application failures, and network-related problems.</li> <li><strong>Proactive Monitoring</strong>: Continuously monitor the operational status of servers,&nbsp;applications, and networks, proactively identifying potential issues before they impact&nbsp;customers. Utilize monitoring tools such as Nagios, Prometheus, or Grafana to track&nbsp;system health.</li> <li><strong>Documentation &amp; Reporting</strong>: Accurately document incidents, actions taken, and&nbsp;resolutions in incident management systems. Provide detailed reports on recurring&nbsp;issues, root causes, and preventive measures for the Service Assurance team.</li> <li><strong>Collaboration with Technical Teams</strong>: Work closely with system administrators,&nbsp;engineers, and developers to identify areas of improvement, share insights, and ensure&nbsp;issues are resolved with minimal business impact.</li> <li><strong>Root Cause Analysis</strong>: Participate in post-incident reviews to analyze root causes,&nbsp;provide feedback, and suggest improvements to incident management processes.</li> <li><strong>System Maintenance</strong>: Support periodic system checks, patch management, and&nbsp;routine maintenance to ensure systems are secure, optimized, and operating at peak&nbsp;efficiency.</li> </ul> <hr> <p><strong>Qualifications</strong>:</p> <ul> <li><strong>Experience</strong>: 1-5 years of experience in an operations or service assurance role, with a&nbsp;focus on incident management and system monitoring in a Linux environment.</li> <li><strong>Linux Skills</strong>: Solid experience with Linux operating systems (e.g., CentOS, Ubuntu,&nbsp;RHEL), including system administration, basic troubleshooting, and performance&nbsp;tuning.</li> <li><strong>Incident Management</strong>: Knowledge of ITIL processes, specifically incident&nbsp;management, with the ability to handle incidents efficiently while maintaining&nbsp;communication with stakeholders.</li> <li><strong>Troubleshooting Skills</strong>: Strong ability to troubleshoot technical issues in a timely&nbsp;manner, including server failures, network connectivity issues, and application&nbsp;problems.</li> <li><strong>Monitoring Tools</strong>: Experience with monitoring and alerting tools such as Nagios,&nbsp;Prometheus, Grafana, or similar, and a strong understanding of how to use these tools&nbsp;to monitor system health and performance.</li> <li><strong>Communication</strong>: Excellent communication skills, both verbal and written, with the&nbsp;ability to provide clear and concise updates to both technical and non-technical&nbsp;stakeholders.</li> <li><strong>Team Player</strong>: Ability to work effectively in a collaborative team environment, with a&nbsp;proactive approach to problem-solving and incident resolution.</li> <li><strong>Technical Aptitude</strong>: Basic understanding of cloud platforms (AWS, Azure, or&nbsp;Google Cloud) and networking fundamentals is a plus.</li> </ul> <hr> <p><strong>Preferred Qualifications</strong>:</p> <ul> <li>Experience with containerized environments (e.g., Docker, Kubernetes) is a plus.</li> <li>Familiarity with automated scripting for incident resolution and process improvement (e.g., Bash, Python).</li> <li>ITIL certification or similar incident management qualifications.</li> </ul>