Litigation & Appraisal Adjuster (Remote, US)

<div class="content-intro"><h2 class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="font-size: 14px;"><img style="max-width: 100%;" src="https://openly.com/hs-fs/hubfs/2026BPTW_GeneralBadge_FullColor.png?width=400&amp;height=458&amp;name=2026BPTW_GeneralBadge_FullColor.png" width="196"></span></h2> <h2 class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="color: #815f99;">Why Openly</span></h2> <p class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="color: #000000;">Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. </span></p> <h2 class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="color: #815f99;">The Openly Difference</span></h2> <p class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="color: #000000;">We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices. </span></p> <ul> <li class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="color: #000000;"><span style="color: #2f2047;"><strong>The Price Difference</strong>: </span>Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.</span></li> <li class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="color: #000000;"><strong><span style="color: #2f2047;">The Policy Difference:</span></strong> Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.</span></li> <li class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="color: #000000;"><span style="color: #2f2047;"><strong>The Experience Difference:</strong></span> From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.</span></li> </ul> <h2 class="leading-none font-serif font-light mb-6 lg:mb-10 text-6xl sm:text-7xl lg:text-9xl"><span style="color: #815f99;">Welcome to your next adventure.</span></h2> <p>At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.&nbsp;</p> <ul> <li>Integrity</li> <li>Empathy</li> <li>Teamwork</li> <li>Curiosity</li> <li>Urgency</li> </ul> <p><span style="color: #000000;">We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.</span></p> <h2><span style="color: #815f99;">We're committed to Diversity, Equity, &amp; Inclusion</span></h2> <p><span style="color: #000000;">We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.</span></p></div><h3>Position Summary</h3> <p>The Experienced Homeowner Litigation and Appraisal Adjuster is a senior-level individual contributor role within Openly’s Property Claims organization, responsible for managing complex homeowner property claims in litigation and appraisal from assignment through final resolution. This position demands deep technical claims expertise, strong litigation acumen, and the confidence to drive strategy independently on high-stakes files. The right candidate can write and critically review their own estimates, navigate sophisticated coverage questions, manage defense counsel and appraisal panels, and deliver fair, well-reasoned outcomes for every party.</p> <p>The ideal candidate is a consummate professional who commands every file with proactive ownership and unwavering integrity. They bring urgency and genuine empathy to every interaction, partner effectively with defense counsel and vendors, and thrive in an environment that demands both independent judgment and close collaboration.</p> <h3>Key Responsibilities</h3> <h4>Litigation &amp; Appraisal Management</h4> <ul> <li>Manage end-to-end handling of HO property claims in litigation and appraisal, from assignment through final resolution, including supplements and post-resolution activity.</li> <li>Drive litigation development and strategy on the file, partnering closely with defense counsel and providing clear direction on case posture, exposure, and resolution path.</li> <li>Manage the appraisal process from invocation through award, including appraiser selection, umpire engagement, and oversight of scope and methodology.</li> <li>Make difficult, independent decisions with confidence and sound judgment, taking ownership of outcomes and escalating appropriately when warranted.</li> </ul> <h4>Claim Investigation &amp; Coverage Analysis</h4> <ul> <li>Conduct thorough investigations including review of policy terms, complete coverage analysis, and damages evaluation on complex HO property claims.</li> <li>Examine claims for potential subrogation opportunities and identify potential fraudulent issues.</li> <li>Issue coverage position letters, reservation of rights, and other formal claim correspondence as needed.</li> </ul> <h4>Estimating &amp; File Documentation</h4> <ul> <li>Independently scope and write property damage estimates using Cotality (formerly CoreLogic), applying independent technical judgment to scope and methodology.</li> <li>Critically review estimates prepared by public adjusters, contractors, and opposing experts, identifying gaps and unsupported positions.</li> <li>Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.</li> <li>Adhere to reserving best practices and update reserves accurately throughout the life of the claim.</li> </ul> <h4>Customer Service &amp; Communication</h4> <ul> <li>Provide superior customer service to insureds, claimants, agents, public adjusters, attorneys, and appraisers throughout the claims process.</li> <li>Discuss and provide updates to insureds, claimants, agents, attorneys, and leadership throughout the life of the claim, ensuring every party has clarity, confidence, and timely communication.</li> <li>Maintain absolute, proactive control of every file — anticipating next steps, setting clear action plans, and driving claims forward without waiting for external prompts.</li> </ul> <h4>Negotiation &amp; Independent Decision-Making</h4> <ul> <li>Apply strong verbal negotiation skills to work through complex, high-stakes, and often convoluted claim situations — asking tough questions, identifying gaps in logic or documentation, and securing fair outcomes for all parties.</li> <li>Negotiate settlement of claims with insureds, claimants, public adjusters, attorneys, and vendors with fairness, professionalism, and confidence.</li> </ul> <h4>Vendor &amp; Partner Collaboration</h4> <ul> <li>Manage and collaborate with vendor partners — including defense counsel, appraisers, umpires, engineers, building consultants, and field inspectors — to drive accurate, efficient, and aligned claim outcomes.</li> <li>Provide feedback on process and performance as Openly engages with new litigation partners, helping shape and improve the program.</li> <li>Partner with internal functions — including SIU, Subrogation, Legal, and Catastrophe — to drive aligned claim outcomes, and actively contribute to team roundtable discussions.</li> <li>Support and mentor peers as needed, sharing expertise on litigation strategy, appraisal handling, and complex estimating.</li> </ul> <h3>Qualifications&nbsp;</h3> <h4>Required</h4> <ul> <li>5+ years of HO claims experience, with demonstrated experience handling litigation matters from assignment through resolution</li> <li>Proven ability to independently scope and write property estimates in Cotality — not merely reviewing estimates prepared by others, but authoring them with technical precision and scope accuracy</li> <li>Experience managing the appraisal process from invocation through award</li> <li>Strong verbal negotiation skills and a track record of working collaboratively with defense partners to drive the litigation strategy and resolution</li> <li>Experience with formal claim handling, reservation of rights, coverage position letters, and related correspondence</li> <li>Active adjuster license(s) or eligibility to obtain licenses in all required states; must maintain licensure as a condition of continued employment</li> <li>Experience in a remote or hybrid claims environment, with the ability to work from home without distraction</li> <li>Proficiency in Microsoft and Google productivity tools</li> <li>Exceptional written and verbal communication skills, with the ability to communicate clearly and persuasively across diverse audiences including policyholders, public adjusters, contractors, experts, and legal counsel</li> <li>Strong organization, time management, and multi-tasking abilities</li> <li>Tech-savvy with comfort using high-end technology tools for adjusting</li> <li>Ability to work highly independently, make difficult decisions without constant direction, and proactively manage a complex workload in a fast-paced team environment</li> <li>Agile and change-ready mindset, comfortable with constant change, adaptability, and flexibility in a rapidly growing company</li> </ul> <h4>Preferred</h4> <ul> <li>Experience handling claims in Oklahoma and other West Coast states</li> <li>Auto Physical Damage (APD) experience</li> <li>Innovative mindset with a track record of contributing to process improvement</li> <li>Experience with MacBook and Google Suite products in claims handling</li> <li>Bachelor’s Degree or equivalent combination of education and experience</li> <li>CPCU, AIC, or other relevant professional designation</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Compensation &amp; Benefits:</strong>&nbsp;</p> <p>Below is the&nbsp;<strong>budgeted</strong><strong> salary range</strong>&nbsp;for this position.&nbsp; Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.</p></div><div class="title">Budgeted Salary Range</div><div class="pay-range"><span>$70,000</span><span class="divider">&mdash;</span><span>$90,000 USD</span></div></div><div class="pay-input"><div class="description"><p>The full salary range shows the min to max salary range for this position.&nbsp; Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience.</p></div><div class="title">Full Salary Range</div><div class="pay-range"><span>$60,750</span><span class="divider">&mdash;</span><span>$112,250 USD</span></div></div></div><div class="content-conclusion"><p><span style="color: #000000;"><strong>Benefits &amp; Perks</strong></span></p> <ul> <li><span class="im">Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.</span></li> <li><span class="im">Competitive Salary &amp; Equity</span></li> <li><span class="im">Comprehensive Medical, Dental, and Vision Plan Offerings</span></li> <li><span class="im">Life and disability coverage including voluntary options</span></li> <li><span class="im">Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements<br>(Birthing parents may be eligible for additional leave through STD)</span></li> <li><span class="im">401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.</span></li> <li><span class="im">Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace</span></li> <li><span class="im">Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.</span></li> <li><span class="im">Be Well Program - Employees receive $50 per month to use towards your overall well-being</span></li> <li><span class="im">Paid Volunteer Service Hours</span></li> <li><span class="im">Referral Program and Reward</span></li> </ul> <p><span class="im">Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.</span></p> <p><span style="font-weight: 400;">U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.</span></p> <p><span style="font-weight: 400;">Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.</span></p> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.</span></em></p></div>