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R
Loan Closer
Rf Renovo Management Company Llc
ChicagoHybrid8mo ago
- Employment
- Full-time
About the role
- Customer Service
- Order appraisals, order title, & coordinate with insurance agent to bind insurance
- Consistently update all parties involved in the transaction (client, attorneys, agents, title company, etc.)
- Successfully deliver on a smooth closing experience for our borrower and the team
- Proactively reach out to clients and vendors who have no responded to our automatic NPS surveys
- Documentation
- Review and approve entity documentation
- Prepare Loan Closing Package 48 hours in advance of closing
- Review Loan Closing package to ensure it is signed correctly by all parties
- Examine waived/marked up title per Renovo’s legal counsel instructions
- Authorize Funding for the Transaction
- Post-Closing Customer Coordination
- Ensure all approved modifications and extensions are signed timely and appropriately
- Follow-up on upcoming insurance expirations and get policies updated
- Success Measurement:
- You are able to coordinate approximately 20 - 25 loan closings a month
- Success Measurement:
- NPS Score: 80+ & Response rate of 60%
- Success Measurement:
- Vendor Contact Entry: Ensure a minimum of 70% of affiliated vendor contacts are entered into the NPS Object for Purchase transactions
- Success Measurement:
- Post-Closing Compliance – 0 Force Placed Insurance or Maturity Defaults at the end of the month
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