Local SEO Account Manager for Client Success & Growth

We are Marketing Agency, working with hundreds of local and small business clients — from home services to auto repair, beauty, and more. Our mission is simple: help local businesses dominate online visibility and win more customers.

Onboard new clients: gather information, explain the process, set expectations
Manage client relationships, be the primary point of contact for questions, updates, and strategy discussions
Prepare & present reports: weekly & monthly performance updates (traffic, rankings, leads)
Upsell & cross-sell: identify opportunities to offer clients additional services (SEO upgrades, ads, content, etc.)
Ensure retention & satisfaction: anticipate client needs, solve issues proactively, and keep churn low
Coordinate internally: work with the SEO/project management team to deliver on client needs

Strong communication & relationship management skills (customer-first mindset)
Background in marketing agency work or familiarity with Local SEO concepts (GBP, citations, rankings, etc.)
Sales-oriented, able to upsell services naturally and build long-term client value
Organized, detail-oriented, with ability to manage dozens of accounts efficiently
Previous experience in account management, business development, or customer success is a big plus

Long-term, ongoing role (full-time or part-time with growth potential)
Remote, flexible schedule — but must provide consistent client communication & reporting
You’ll manage relationships at scale — not just one-off accounts. If you’re customer-centric, love building relationships, and want to grow inside a fast-paced marketing agency, this role is for you.