Lock Desk Associate

Responsibilities and Duties:

• Monitor the Lock Desk Inbox, provide professional and timely responses to broker, seller, sales and any other internal or external parties inquiries and pricing questions
• Act as an internal and external resource for any pricing issues.
• Assist with testing and maintenance of System(s) pricing and eligibility functions.
• Assist with the maintenance of Rate Sheet Distribution list
• Ensure that any pricing adjustments from Capital Markets are properly implemented and applied within the systems and/or PPE firms we integrate with for pricing and eligibility.
• Participate in the maintenance of lock desk user manuals for all channels.
• Participate in the creation and maintenance of process documentation.
• Aid in providing Reports as needed.
• Registration of Bulk Trades, and the maintenance of bulk loan trade confirmations
• Ensure that Broker and Seller price negotiations are properly implemented and maintained.
• Complete additional projects & responsibilities as assigned that contribute to the growth & well-being of the company. 

Education and Experience:

• High school diploma or equivalent
• Minimum of 1 years’ experience in the origination and/or secondary mortgage market with hands on experience in loan pricing. Good understanding of mortgage banking origination practices and secondary market loan sales and securitization.
• General understanding of the mortgage origination process, the secondary mortgage market, whole loan sales and securitization and mortgage servicing.
• Working knowledge of Microsoft Office, specifically excel knowledge, is critical. 
• Strong negotiation, communication, and interpersonal skills with ability to identify and provide resolution to conflicts and discrepancies.
• Ability to independently complete multiple time-sensitive tasks with minimal supervision.
• Ability to work both independently and collaboratively within a small team environment.
• Willingness to learn and grow through additional opportunities.

• Mortgage Pricing & Secondary Market Knowledge: Demonstrates strong understanding of loan pricing, lock desk functions, secondary market transactions, and securitization processes 
• Analytical Problem Solving: Evaluates pricing scenarios, identifies discrepancies, and resolves issues accurately and efficiently 
• Attention to Detail: Ensures loan data, pricing adjustments, lock terms, and rate sheet information are accurate and properly maintained 
• Customer Service & Relationship Management: Provides timely, professional support to brokers, sellers, sales teams, and internal stakeholders 
• Organizational & Time Management: Successfully manages multiple time-sensitive requests, lock inquiries, and operational responsibilities 
• Process Improvement & Technical Aptitude: Supports system testing, pricing maintenance, reporting, and documentation while identifying opportunities to improve workflows

• Integrity: Ensures accurate loan pricing, data validation, and adherence to established policies and procedures 
• Collaboration: Partners effectively with Capital Markets, Sales, Operations, brokers, and sellers to support successful loan transactions 
• Excellence: Delivers responsive service, accurate pricing, and consistent operational execution in a fast-paced environment 
• Critical Curiosity: Seeks to understand pricing methodologies, system functionality, and process improvements to enhance efficiency and accuracy

Benefits

• Competitive compensation package, including base salary and performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• Generous paid time off: 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits