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- Employment
- Full-time
About the role
The Impact you’ll make
- Review load boards daily and identify profitable loads with a focus on east-to-west routes
- Evaluate rates, lanes, and equipment fit; shortlist best options per driver availability
- Maintain a running pipeline of opportunities to minimize driver idle time
- Call brokers to negotiate rates, confirm load details, and secure bookings
- Build rapport and maintain professional, calm communication under pressure
- Manage emails and phone follow-ups to lock in confirmations quickly
- Confirm driver availability, willingness, and readiness for targeted loads
- Send load confirmations with commodity, pickup/delivery details, and route specifics
- Monitor progress, update ETAs, and resolve day-of issues professionally
- Oversee end-to-end dispatch workflow from identification to assignment
- Enter and update data in the TMS for tracking, scheduling, and compliance
- Coordinate schedule changes, reschedules, and communicate contingencies promptly
- Use TMS, load boards, email, phone systems, Magic AI Tool, and Grammarly to streamline work
- Draft/rewrite emails and create quick call scripts for negotiations and status updates
- Recommend process improvements to increase speed-to-book and reduce empty miles
Skills, Knowledge and Expertise
- Proven experience as a dispatcher in a trucking company (required)
- Hands-on use of TMS and major load boards (e.g., DAT, Truckstop or similar)
- Strong phone-based negotiation and professional written communication in English
- Technical: TMS proficiency; expert at load boards; confident with phone systems and email; comfortable using AI tools (Magic AI Tool) and Grammarly
- Industry: Knowledge of U.S. lanes, equipment types, basic HOS constraints, and market dynamics
- Soft skills: Calm under pressure, decisive, organized, detail-oriented, and highly responsive
- Communication: Polished, professional demeanor with brokers, drivers, and internal teams
- Mindset: Ownership mentality, proactive problem-solver, and metrics-driven
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- You thrive in a fast-moving dispatch environment and enjoy negotiating and booking profitable loads
- You’re composed and solutions-focused when plans change, and you communicate clearly with all parties
- You take pride in accuracy, reliability, and keeping drivers moving with minimal downtime
- You’re eager to bring structure to daily operations and use tools to move faster and smarter
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
- 40 hours per week
- Monday–Friday, 9:00 am–5:00 pm Eastern Time
- $7 per hour
- No benefits package included
Benefits
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