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About the role
The role would include:
- Support all staff reporting to the position and effectively recruit, train, evaluate, motivate and monitor activities
- Manage and coordinate the shipping profile of International & UK customers
- Manage and coordinate the activities of our fleet of vehicles, including hire and acquisition
- Maintain fleet compliance inline with VOSA and DVLA regulations
- Deliver and support the complete order process from initial order through to invoicing and delivery (International and UK)
- Collaborate with Trade Compliance to maintain, evaluate and audit internal processes attributed to HMRC, port health, Chamber of commerce
- Maintain the staff training schedule to ensure all hazardous material are packed and shipped within IATA, ADR and IMDG guidelines
- Communicate with export related authorities, customers and suppliers in relevant territories as necessary to ensure efficient, lawful and positive relations on activities
- Collaborate with our Customer Service, Production & Warehouse Teams to ensure we maximise fulfilment, despatch orders on time and deliver 5* service whatever the task
- Provide help and assistance in a friendly and efficient manner to both internal and external customers and colleagues.
- Problem solve any disruption or potential delay in the supply chain (where possible), communicate to relevant personnel/depts/markets/retail shops with a solution focused approach
- Generate bespoke reports, analysis and complete regular audits
- Attend and effectively contribute in management meetings and relay key messages back to the teams.
- Implement, monitor and improve processes to increase business efficiency and accuracy.
- Support the management of our providers, schedule business reviews and assist with carrier selection
Our desired person:
- Have previous logistics experience
- Previous management experience
- Excellent organisational skills along with great time keeping
- Positive and can-do attitude
- Can work well under pressure
- Great communication skills
- Good English – written and spoken
- Good Computer skills
- Flexibility – with working hours
Benefits
- 25 days holiday plus bank holidays
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Enhanced paternity leave*
- Bonus scheme
- Day off for weekday birthdays
- Holiday purchase scheme
- 50% discount on Lush products and spa treatments
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
- Wellbeing & mindfulness sessions
- Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
- Tailored gender affirming care*
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