Luxury Travel Advisor, Strategic Coverage

Marchay is an exclusive membership-based luxury travel service dedicated to providing bespoke travel experiences tailored to the preferences and lifestyles of some of the world's most discerning travelers. As a recognized leader in the luxury travel industry, Marchay offers unparalleled access to premier accommodations, private homes, and exclusive experiences worldwide.

We are seeking a Luxury Travel Advisor for Strategic Coverage who will play a pivotal role in ensuring seamless travel arrangements for our members, focusing on strategic planning, personalized service, and high-level client engagement. This position involves working closely with other advisors and teams to deliver exceptional, detail-oriented travel experiences that align with our members’ distinct needs and expectations.

Key Responsibilities:

• Collaborate with Senior Advisors to provide strategic coverage in managing a portfolio of high-profile luxury clients.
• Assist in developing and refining bespoke itineraries that reflect members’ preferences and lifestyle.
• Coordinate bookings and logistics across multiple touchpoints including private villas, luxury hotels, transportation, and curated experiences.
• Serve as a primary point of contact for members during travel planning and execution stages, ensuring consistent and personalized communication.
• Maintain up-to-date knowledge of the luxury travel market, emerging destinations, and industry trends to provide insightful recommendations.
• Manage multiple trips simultaneously with excellence in organization and attention to detail.
• Contribute to continuous process improvements and team collaboration to enhance the member travel experience.

Requirements

• Minimum of 3+ years of experience in luxury travel advisory or a similar role within the travel industry.
• Proven ability to manage high-net-worth clients and deliver exceptional customer service.
• Strong organizational skills with the ability to handle multiple projects and trips concurrently.
• Excellent communication and interpersonal skills, adept at building and maintaining client relationships.
• Proficiency in CRM systems and familiarity with luxury travel booking platforms.
• In-depth knowledge of luxury accommodations, private villas, premium air travel, and exclusive experiences.
• Ability to work flexible hours, primarily within the Eastern Time Zone.
• Experience collaborating in a team-oriented environment with a proactive approach.
• Bonus: Experience with Sabre GDS, Salesforce, or other travel technology systems.

Benefits

• Competitive Compensation: Annual salary with a performance-based, discretionary bonus

• Comprehensive Benefits: Fully covered medical, dental, and vision insurance
• 401(k) Plan: Access to our retirement savings program
• Generous Time Off: Ample PTO plus company holidays to recharge and reset
• Career Growth: Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
• Flexibility: Remote work environment with the ability to manage your schedule effectively
• Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.