MacroRegion Public Policy and Government Affairs Manager

Responsibilities

• Own the MENA public affairs strategy and execution across 6+ countries (priorities, roadmaps, and stakeholder coverage).
• Lead licensing and regulatory engagement: ride-hailing/TNC rules, driver requirements, safety/consumer protection, data/privacy, local entity rules, and enforcement.
• Multi-stakeholder engagement: developing relationships with NGOs, trade unions, and academia on ride-hailing issues.
• Build and maintain senior relationships with regulators, ministries, and municipalities; manage taxi sensitivity and public narrative risks.
• Run multi-market issue management and crisis response (crackdowns, competitor pressure, political shifts) with clear escalation and playbooks.
• Translate policy into business actions with cross-functional teams; support launches, expansions, and market “fix” programs.
• Lead, coach, and develop a 3–4 person regional team; manage external advisors where needed.

Qualifications

• 5–10+ years in Public Affairs / GR / regulatory policy (ideally in mobility, tech platforms, telecom, fintech, logistics, or other regulated sectors).
• Proven multi-country ownership with measurable regulatory outcomes (licenses, reforms, enforcement stabilization).
• Strong leadership experience (team management and/or complex cross-functional leadership).
• Excellent judgment under pressure; strong written and verbal communication (briefings, memos, stakeholder packs).
• Fluent English.

• Arabic and/or French.
• Direct experience with ride-hailing / gig economy topics (driver regulation, labor issues, pricing constraints, safety, consumer protection, data localization).
• Existing MENA stakeholder network and experience operating in high-sensitivity environments.

Conditions & Benefits

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.