Mailroom Associate

<p></p> <p data-start="179" data-end="506">SPS Global is seeking a detail-oriented and service-driven <strong data-start="238" data-end="267">Mailroom Associate</strong>&nbsp;to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center.</p> <p data-start="508" data-end="689">The ideal candidate is proactive, organized, and customer-focused, with the ability to manage multiple operational tasks while maintaining a professional and service-first approach.</p> <hr data-start="691" data-end="694"> <h2 data-section-id="1m5wvk1" data-start="696" data-end="713">Job Overview</h2> <p data-start="715" data-end="948">The Mailroom Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support.</p> <p data-start="950" data-end="1142">This role ensures accurate handling of mail and packages, supports business service center operations, and maintains a consistent 5-star service experience for corporate employees and clients.</p> <p data-start="1144" data-end="1241"><strong data-start="1144" data-end="1159">Reports To:</strong><br data-start="1159" data-end="1162">Client Services Supervisor, Client Services Manager, or equivalent leadership</p> <hr data-start="1243" data-end="1246"> <h2 data-section-id="1qxjlq" data-start="1248" data-end="1267">What You’ll Do</h2> <h3 data-section-id="cce1x9" data-start="1269" data-end="1301">Mail &amp; Shipping Operations</h3> <ul data-start="1302" data-end="1610"> <li data-section-id="p4xbin" data-start="1302" data-end="1387">Receive inbound mail and packages and input details into chain-of-custody systems</li> <li data-section-id="s2qp7" data-start="1388" data-end="1450">Sort and distribute mail and packages to company personnel</li> <li data-section-id="x29420" data-start="1451" data-end="1501">Manage outgoing mail and shipping transactions</li> <li data-section-id="v4gss1" data-start="1502" data-end="1549">Notify employees upon receipt of deliveries</li> <li data-section-id="1d3ldbg" data-start="1550" data-end="1610">Serve as point of contact for mail and package inquiries</li> </ul> <h3 data-section-id="zvrre8" data-start="1612" data-end="1660">Document &amp; Business Service Center Support</h3> <ul data-start="1661" data-end="1892"> <li data-section-id="7cvwa2" data-start="1661" data-end="1721">Perform scanning, imaging, and light copy/print services</li> <li data-section-id="1azckvn" data-start="1722" data-end="1819">Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper</li> <li data-section-id="1u29zxo" data-start="1820" data-end="1892">Maintain the Business Service Center in a clean and organized manner</li> </ul> <h3 data-section-id="ro56jw" data-start="1894" data-end="1927">Office &amp; Facilities Support</h3> <ul data-start="1928" data-end="2095"> <li data-section-id="1tuy4d" data-start="1928" data-end="1983">Assist with meeting room and conference room setups</li> <li data-section-id="qdg6f7" data-start="1984" data-end="2035">Support office moves within assigned facilities</li> <li data-section-id="1t69tp3" data-start="2036" data-end="2095">Perform light maintenance and cleaning duties as needed</li> </ul> <h3 data-section-id="1t45xw7" data-start="2097" data-end="2144">Customer Service &amp; Operational Excellence</h3> <ul data-start="2145" data-end="2555"> <li data-section-id="qsfii2" data-start="2145" data-end="2214">Deliver 5-star customer service across all forms of communication</li> <li data-section-id="vbng4z" data-start="2215" data-end="2285">Build professional relationships with employees and internal teams</li> <li data-section-id="10yw8gp" data-start="2286" data-end="2362">Maintain professionalism and composure when handling sensitive inquiries</li> <li data-section-id="13fuvg8" data-start="2363" data-end="2415">Proactively seek additional work during downtime</li> <li data-section-id="1kkpbpk" data-start="2416" data-end="2490">Train backup personnel and provide guidance on procedures and policies</li> <li data-section-id="w0cmuy" data-start="2491" data-end="2555">Identify and respond to additional operational support needs</li> </ul> <hr data-start="2557" data-end="2560"> <h2 data-section-id="1agzdan" data-start="2562" data-end="2589">What We’re Looking For</h2> <h3 data-section-id="perexb" data-start="2591" data-end="2605">Required</h3> <ul data-start="2606" data-end="2932"> <li data-section-id="4nttsh" data-start="2606" data-end="2643">High School Diploma or equivalent</li> <li data-section-id="1a6o9uh" data-start="2644" data-end="2724">Ability to work flexible hours between <strong data-start="2685" data-end="2706">7:00 AM – 7:00 PM</strong> (8-hour shifts)</li> <li data-section-id="1icfby3" data-start="2725" data-end="2775">Strong verbal and written communication skills</li> <li data-section-id="10jnmw3" data-start="2776" data-end="2818">Excellent customer service orientation</li> <li data-section-id="qluj8g" data-start="2819" data-end="2868">Strong organizational and multitasking skills</li> <li data-section-id="1e8sd28" data-start="2869" data-end="2932">Basic computer proficiency and ability to learn new systems</li> </ul> <h3 data-section-id="9glp0j" data-start="2934" data-end="2949">Preferred</h3> <ul data-start="2950" data-end="3168"> <li data-section-id="3gunqx" data-start="2950" data-end="3043">2+ years of experience in office services, mailroom, logistics, or customer service roles</li> <li data-section-id="jz5yy7" data-start="3044" data-end="3097">Working knowledge of multifunction devices (MFDs)</li> <li data-section-id="13czirv" data-start="3098" data-end="3168">Experience with shipping/receiving procedures and tracking systems</li> </ul> <hr data-start="3170" data-end="3173"> <h2 data-section-id="1u1ep5e" data-start="3175" data-end="3192">Competencies</h2> <ul data-start="3194" data-end="3537"> <li data-section-id="1o55tix" data-start="3194" data-end="3225">Strong communication skills</li> <li data-section-id="14j0rxu" data-start="3226" data-end="3282">Customer-first mindset with service excellence focus</li> <li data-section-id="ybwi8q" data-start="3283" data-end="3331">Attention to detail and operational accuracy</li> <li data-section-id="1y6iw1n" data-start="3332" data-end="3383">Ability to multitask and prioritize effectively</li> <li data-section-id="1oc0rf1" data-start="3384" data-end="3442">Independent work capability with strong accountability</li> <li data-section-id="1dqtenv" data-start="3443" data-end="3486">Problem-solving and analytical thinking</li> <li data-section-id="b7l3u6" data-start="3487" data-end="3537">Team-oriented with strong collaboration skills</li> </ul> <hr data-start="3539" data-end="3542"> <h2 data-section-id="nhepdo" data-start="3544" data-end="3570">Physical Requirements</h2> <ul data-start="3572" data-end="3842"> <li data-section-id="f9i271" data-start="3572" data-end="3645">Ability to lift or move packages <strong data-start="3607" data-end="3643">up to 40 lbs. or more frequently</strong></li> <li data-section-id="15tnws7" data-start="3646" data-end="3720">Ability to move materials using a wheeled cart with <strong data-start="3700" data-end="3718">60 lb capacity</strong></li> <li data-section-id="6yagvb" data-start="3721" data-end="3790">Ability to walk, bend, kneel, stand, and sit for extended periods</li> <li data-section-id="1bgzark" data-start="3791" data-end="3842">Manual dexterity for operating office equipment</li> </ul> <p data-start="3844" data-end="3864"><strong data-start="3844" data-end="3855">Travel:</strong><br data-start="3855" data-end="3858">None</p> <hr data-start="3866" data-end="3869"> <p data-start="4733" data-end="4904">&nbsp;</p> <p>&nbsp;</p> <p></p><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif;"><strong>WHAT WE OFFER</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Career Growth: </strong>An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Learning &amp; Development:</strong> At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>We Recognize Talent:</strong> We offer a variety of recognition programs for all levels of employees!</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Benefit Offerings:&nbsp;</strong>Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.</span> <ul> <li style="font-family: helvetica, arial, sans-serif;">Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li> </ul> </li> </ul> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">About SPS</span></strong></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">SPS</strong> is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. I</span><span class="ignore-global-css">n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. </span><span class="ignore-global-css"><strong>SPS</strong> is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css">At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span class="ignore-global-css"><strong>SPS provides equal employment opportunities (EEO) to all employees</strong> and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.</span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><em>Colorado only:</em><strong> </strong>We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.</span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.&nbsp;</strong></span></span><span class="ignore-global-css"><span data-teams="true"><strong>SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.</strong></span></span></p> <p class="ignore-global-css"><span class="ignore-global-css"><span data-teams="true"><strong>SPS offers reasonable accommodations</strong> in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.</span></span></p> <p class="ignore-global-css"><strong><span class="ignore-global-css"><span class="ignore-global-css">To view our privacy policy, click on the link below:&nbsp;</span></span></strong><a href="https://www.spsglobal.com/en/data-privacy-other" target="_blank">Data Privacy Statement</a></p> <p><strong>Acknowledgement Section: </strong>By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.</p> <p>&nbsp;</p></div>