Managed Services Account Manager (5120)

<div class="ui-form-item ui-form-item-horizontal" data-direction="horizontal"> <div class="ui-form-field lifesuite__rte--display"> <div class="ui-form-field lifesuite__rte--display"> <p>SMX’ State and Local Platforms and Data practice is seeking an <strong>Account Manager </strong>to lead our managed services team, acting as the primary liaison between our clients and technical delivery teams. In this pivotal role, you will drive client satisfaction, retention, and growth by understanding customer objectives, aligning our cloud and digital transformation solutions to their needs, and delivering exceptional service across diverse managed environments. You will be responsible for maintaining and expanding client relationships within the State &amp; Local sector, supporting ongoing operations, and identifying new opportunities to enhance and broaden our managed services footprint. You’ll collaborate cross-functionally—with engineers, architects, and service teams—to ensure seamless delivery and high standards, positioning SMX as a trusted technology advisor for our clients. This is a hybrid position with up to 25-30% in person at customer and/or corporate facilities primarily in Columbia, SC.&nbsp;</p> <p><strong><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;Essential Duties:</span></strong></p> <p><span data-ccp-props="{&quot;335559739&quot;:0}">•&nbsp; &nbsp; The Account Manager will provide effective leadership and bring extensive technical and managerial experience to all facets of leading the account with a focus on the State &amp; Local customer.<br>• &nbsp; &nbsp;Heavy focus on hands on driving and coordinating new sales opportunities across State &amp; Local, leading winning proposal efforts, and supporting tracking of key growth metrics<br>• &nbsp; &nbsp;Manage business development across target markets with primary focus on State &amp; Local customers<br>• &nbsp; &nbsp;Hands-on ownership in leading winning proposals throughout entire process; comfortable in both individual contributor and team leader roles including P/L management of the State &amp; Local portfolio<br>• &nbsp; &nbsp;Creative business solutions to meet customer requirements across diverse technologies, delivery, and pricing models<br>• &nbsp; &nbsp;Experience working with leading technology providers including AWS, Microsoft Azure, and leading-edge platforms and technologies<br>• &nbsp; &nbsp;Establish and maintain C-level relationships across the target portfolio to include customer, partner, and industry organizations<br>• &nbsp; &nbsp;Leverage existing relationships to: (1) enhance execution and support organic growth across strategic programs (2) Identify and qualify new business opportunities<br>• &nbsp; &nbsp;Drive high performance standards across the operation – develop great talent, and identify and implement programs for filling any gaps that may exist to drive growth<br>• &nbsp; &nbsp;Outstanding communication skills with the ability to ensure the highest quality in the day to-day performance of operations, who can conceive and articulate new strategies and tactics for the marketplace</span></p> <p><strong><span data-contrast="auto">Required Skills &amp; Experience</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p>• &nbsp; &nbsp;Bachelor's Degree in a technical or business-related discipline, or the equivalent combination of education, professional training, or work/military experience.<br>• &nbsp; &nbsp;7-10 years of experience in the State and Local space working with CIOs, CTOs, program managers and other stakeholders.<br>• &nbsp; &nbsp;5+ years of experience working within an IT Service Management Framework; one or more ITIL certifications.<br>• &nbsp; &nbsp;Self-starter; demonstrated experience in managing and completing tasks on time.<br>• &nbsp; &nbsp;Manage multiple tasks simultaneously across the acquisition life-cycle<br>• &nbsp; &nbsp;Strong communication and presentation skills with the ability to translate client mission needs into business opportunities.<br>• &nbsp; &nbsp;Demonstrated ability to build relationships and work as part of a highly dynamic team.</p> <p><strong><span data-contrast="auto">Desired Skills &amp; Experience</span></strong></p> <p>• &nbsp; &nbsp;Industry certifications (e.g., AWS, Azure, or GCP) are a strong plus.<br>• &nbsp; &nbsp;Knowledge of regulatory compliance standards (e.g., HIPAA, SOC 2) is advantageous.</p> <p><strong><span data-contrast="auto">Application Deadline:</span></strong><span data-contrast="auto"> 5-29-2026</span></p> <p><span data-contrast="auto">#</span><span data-ccp-props="{}"> LI-SA1</span></p> </div> </div> </div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>&nbsp;</p> <hr> <p><span style="font-size: 16px;">The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning &amp; development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.</span></p></div><div class="title">The proposed salary for this position is:</div><div class="pay-range"><span>$120,600</span><span class="divider">&mdash;</span><span>$180,900 USD</span></div></div></div><div class="content-conclusion"><p>&nbsp;</p> <p>At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.</p> <p>We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.</p> <p>SMX is an Equal Opportunity employer including disabilities and veterans.</p> <p><span data-teams="true"><span id="message-body-1758638857922" class="fui-ChatMyMessage__body rcngbzt ___eyw0iv0 f10pi13n ftqa4ok f2hkw1w f8hki3x f1d2448m f1bjia2o ffh67wi f1j6vpng f1pniga2 f987i1v f1ffjurs f15bsgw9 f14e48fq f18yb2kv fd6o370 ffwy5si f3znvyf f57olzd f4stah7 f480a47 fs1por5 fk6fouc figsok6 fkhj508 f19n0e5 f9ijwd5 fzqqayd f10ostut f1o0qvyv f9ggezi f1xp5gbu f150uoa4 ffyari3 fo7qwa0 f16xkysk fxowb0n f11ghf3q f13aoclr flypziy f10kwr27 fquw1qa fftr39l f13lathq f15hsm81 f2ss68y ffb60jq f8nuap2 f13nk4fk f7jacry fq08z5q fd9af6s fr74w9q fcl9uv6 f13sm7pj f1u6qqly f16wpxbl faim3u9 f6cs3qo fa2w2z3 fd39nx6 f10gn8j9 frcqmxy f1w9ws4k f1ddxkqj fd10euv fvuz61 f1nbc6gw"><span id="content-1758638857922" class="fui-Primitive ___16zla5h f1oy3dpc fqtknz5 fyvcxda"></span></span></span></p> <div id="x_Signature"></div> <p>Selected applicant may be subject to a background investigation and/or education verification.</p> <p>SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).</p></div>