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Associate, Managed Services

Forterro
IndiaHybrid2mo ago
Employment
Permanent
Seniority
Junior

About the role

Responsibilities

  • Installing the software in accordance with the deployment schedule
  • Communicating with customers throughout the installation process
  • Ensuring that hardware and software prerequisites are met on the client side
  • Following the technical installation documentation
  • Submitting requests for improvements to technical documentation in case of issues
  • Ensuring that the post-installation application environment is fully operational

Skills, Knowledge & Expertise

  • French - C1 or equivalent certification (Fluent in written and spoken)
  • Higher education degree (Bachelor’s or Master’s) in IT, Information Technology, or equivalent field
  • Experience in system administration (Windows) and virtualized environments
  • Knowledge of networking, security, firewalls, and Active Directory
  • Clear communication (activity reporting via Teams, email, ticketing systems)
  • Strong analytical skills, team spirit, and decision-making ability
  • High level of reliability, organization, and quality awareness
  • AWS Cloud and/or Microsoft certifications
  • Knowledge of JIRA
  • Understanding of ERP systems and their processes
  • Fluent English (written and spoken)

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