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About the role
<div class="content-intro"><p><strong><span data-contrast="none">Roboyo AI is a category shaper in Applied AI and Agentic Automation. </span></strong><span data-contrast="none">We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes, products and services.</span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":252}"> </span></p>
<p><span data-contrast="none">Our heritage is in scaled enterprise automation; our future is Applied AI and Agentic Automation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clients operate.</span><span data-ccp-props="{"201341983":0,"335559739":100,"335559740":252}"> </span></p>
<p><span data-contrast="none">We are not here to sell AI theatre. We are here to turn AI into working systems, measurable outcomes and repeatable transformation programs.</span><span data-ccp-props="{"201341983":0,"335559739":140,"335559740":252}"> </span></p>
<p> </p></div><p><span data-contrast="auto">We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.</span> <span data-contrast="auto">The ideal candidate will have a minimum of 1-2 years of experience in automation, with a strong analytical and problem-solving mindset. You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.</span></p>
<p><span data-contrast="auto"><strong><span class="NormalTextRun SCXW121018169 BCX0">General: Responsibilities and tasks for this </span><span class="NormalTextRun SCXW121018169 BCX0">role</span></strong></span></p>
<ul>
<li><span data-contrast="auto">Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Collaborate with L1 support and development teams to address complex technical challenges.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Conduct routine maintenance checks on existing automations to ensure optimal performance.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Coordinate operations and maintenance activities for large client accounts</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Test and optimize the software design, code, and reusability of our automation artifacts</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Apply and further develop best practices for developing automation solutions</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients </span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"><strong><span class="TextRun SCXW43328098 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW43328098 BCX0">Must-have qualifications & competencies</span></span></strong></span></p>
<ul>
<li><span data-contrast="auto">Minimum of 1-2 years of experience in automation</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Strong analytical and problem-solving skills, with the ability to think critically and creatively.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Experience in programming IT solutions, preferably with .NET, C#, VBA, Java, Powershell or Python</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Experience with UIPath and RPA, any additional OCR/IDP knowledge is a big plus</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently and in a team environment.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Enthusiasm for new automation and digitization topics, such as AI and IDP</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Understanding of the full software development lifecycle</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"><strong><span class="TextRun SCXW266017988 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW266017988 BCX0">Nice to have qualifications & competencies</span></span><span class="EOP SCXW266017988 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></strong></span></p>
<ul>
<li><span data-contrast="auto">Certified in automation technologies (Uipath, Blue Prism, Automation Anywhere, etc.) is a strong advantage.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Experience with databases, SQL, and data visualization tools such as Tableau and Microsoft Power BI.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Experience in process consulting and process optimization initiatives.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Experience in IT support or participation in IT implementation projects.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Understanding of service management practices (e.g., ITIL concepts, incident and change management).</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="43" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="auto">Exposure to AI-driven automation and Agentic AI concepts, including the use of LLMs, AI agents, or orchestration frameworks (e.g., LangChain, prompt engineering, AI workflow automation) to support intelligent process automation.</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What we offer</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Tailored development plan with career coaching</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Regular feedback – we value your opinion, and we appreciate new ideas</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">International career and project opportunities</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Deepen your working knowledge of intelligent automation through our structured training courses </span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Work in different international and cross-cultural teams for each project</span><span data-ccp-props="{"134233118":true,"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<h4><span style="color: rgb(53, 152, 219);"><strong>Benefits</strong></span></h4>
<ul>
<li>100% payroll + benefits by law</li>
<li>Work from home</li>
<li>30-day Christmas bonus</li>
<li>16 vacation days</li>
<li>1 economic day a year</li>
<li>Grocery coupons</li>
<li>Savings fund</li>
<li>Home office stipend</li>
<li>Major medical insurance</li>
<li>Life insurance</li>
<li>Training & certifications</li>
</ul>
<p> </p>
<p> </p><div class="content-conclusion"><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p><strong>Privacy Notice:</strong> By applying, you consent to the processing of your personal data for recruitment purposes in line with our Privacy Policy: <a href="https://roboyo.global/data-privacy/">https://roboyo.global/data-privacy/</a></p></div>
Perks & benefits
- Medical Insurance
- Home Office Budget
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