Senior Manager, Account Management

How You'll Make an Impact

• Provide ongoing performance feedback, coaching, and career development support.
• Foster a high-performance, customer-centric culture aligned to company values.
• Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
• Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
• Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
• Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
• Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
• Represent Account Management as needed in leadership planning, and cross-functional forums.
• Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
• Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
• Drive adoption of tools, processes, and best practices across the team.
• Own operating cadence, reporting, and executive-ready updates for your segment.
• Travel may be required for customer events

We'd Love to See

• Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
• Excellent communication, coaching, and stakeholder management skills.
• Ability to operate in a fast-paced, cross-functional environment.
• Demonstrated ability to influence beyond direct reports and lead through ambiguity
• Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies