Manager - Billing - US

<div class="content-intro"><p><strong>WPP is the trusted growth partner for the world’s leading brands.&nbsp;</strong></p> <p><strong>We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.&nbsp;</strong><br><strong>&nbsp;</strong><br><strong>We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise.</strong><br><strong>&nbsp;</strong><br><strong>Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.&nbsp;</strong><br><strong>&nbsp;</strong><br><strong>For more information, visit <a href="https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&amp;data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&amp;reserved=0" target="_blank">WPP.com.</a></strong><br><strong>&nbsp;</strong></p></div><p><strong>Manager – Billing - US</strong></p> <p>Job Description:</p> <p>Key Responsibilities</p> <ol> <li>Leadership &amp; Team Management</li> </ol> <ul> <li><strong>Team Oversight:</strong>&nbsp;Directly manage, mentor, and evaluate a team of Billing</li> <li><strong>Resource Allocation:</strong>&nbsp;Manage team workloads to ensure equitable distribution and full coverage across all client portfolios, especially during tight peak month-end cycles.</li> <li><strong>Training &amp; Development:</strong>&nbsp;Conduct training on media billing systems, client-specific billing guidelines, and operational SOPs.</li> </ul> <ol> <li>Billing Operations &amp; Quality Control</li> </ol> <ul> <li><strong>End-to-End Cycle Ownership:</strong>&nbsp;Oversee the US billing pipeline, ensuring all draft cycles, reviews, and client-specific approvals are completed within SLAs.</li> <li><strong>Escalation Management:</strong>&nbsp;Serve as the primary point of contact for complex billing disputes, client complaints, and high-value invoice reconciliations.</li> </ul> <ol> <li>Cross-Functional Collaboration &amp; Compliance</li> </ol> <ul> <li><strong>Cross-Department Partnership:</strong>&nbsp;Partner closely with Client Services, Legal, Tax, and Account Management teams to optimize pricing setups, client onboarding, and contract transitions.</li> <li><strong>Audit &amp; Control compliance:</strong>&nbsp;Manage internal and external audit requests related to billing processes, ensuring strict adherence to SOX controls and GAAP revenue recognition standards.</li> </ul> <p><strong><u>What you'll need:</u></strong></p> <ul> <li>Shift – 6.30PM Onwards (WFO)</li> <li>Location: Vikhroli, Mumbai</li> <li>Minimum 13-15 years of experiencing in Billing team</li> <li>Strong Team handling experience</li> <li>Preferred experience in SSC/Media/Advertising</li> <li>Strong communication skills for negotiation &amp; reconciliation</li> <li>Self-motivated</li> <li>Flexible attitude to achieve results.</li> <li>Calm under pressure</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p><strong>We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</strong></p> <p><strong>WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</strong></p> <h4><strong>Please read our Privacy Notice (<a href="https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment">https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment</a>) for more information on how we process the information you provide.</strong></h4></div>