Senior Manager - Call Center Quality Assurance
1199SEIU Funds
- Seniority
- Senior
About the role
Responsibilities · Manage the operations of the organization's Telephone Quality Monitoring program to ensure proper quality assurance policies and procedures are met · Oversee all quality assurance for the Member Services operations including development, implementation and improvement of quality program standards and reporting. Implement best practices for QA in the Call Centers. · Ensures that each staff member has clearly established goals and objectives, monitors staff performance, conducts…
Read the full description on the original posting.
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