Senior Manager, Clinical Programs

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About Us</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the&nbsp;<em>Swoop^_®&nbsp;</em>system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging.&nbsp;<a href="https://hyperfine.io/about/about-hyperfine" target="_blank">Learn More</a></span></p> <hr> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>About The Role</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Job Title:<strong>&nbsp;</strong>Senior Manager, Clinical Programs</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Location:<strong> </strong>Field, USA</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">The Senior Manager of Clinical Programs builds and leads the global Clinical<strong> </strong>Programs (CP) Team, including Clinical Program Managers (imaging techs and nurses), and reports to the Senior Vice President of Hospital Business. The Clinical Programs Team drives<strong> </strong>the technical/clinical portion of a sale as well as customer implementations to ensure Hyperfine customers successfully adopt the product<strong> </strong>with a positive experience, driving growth for expansion.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Responsibilities:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work with VP Commercial, Strategy VP’s and Marketing leadership to set the overall vision and strategic plan for the CP organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through new software releases, service and software renewals, new sales and net - retention improvements.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Drive customer outcomes, product adoption and customer experience</span> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Lead the technical assessment as part of the sales process.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Reduce churn and drive new business growth through greater advocacy and reference ability.</span></li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Build and lead world-class team:</span> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Recruit and develop a high performing team.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e.g.., Marketing, Sales, Product/Engineering, etc.)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Foster collaboration within the Hyperfine team and across customers</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Drive operational practices to track performance of teams and individuals.</span></li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work closely with Technical Assistance Center (TAC), Marketing, Product and Cybersecurity leadership to execute software releases, collaborate on customer requests, surface existing product and new product input</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Drive Account Growth Outcomes:</span> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Expand our revenue in accounts through new sales and up-sell opportunities.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Reduce churn and drive new business growth through greater advocacy and reference ability.</span></li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">This role is focused on pre-sales and customer success management and is not a technical support-related role.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Knowledge and Skill:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Progressive leadership experience in MedTech; MR imaging experience strongly preferred.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proven ability to drive customer adoption, expansion, and retention through strong clinical partnership and customer success best practices.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Demonstrated success setting strategy, translating it into executable initiatives, and tracking results against defined metrics.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong executive presence with the ability to lead, influence, and communicate effectively across levels, including C-suite stakeholders.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Operationally strong: excels in analytical thinking, process design and improvement, problem-solving, planning, and execution.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Comfortable operating in a fast-moving, ambiguous environment; adapts quickly to evolving business priorities.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Highly collaborative, with experience working cross-functionally and with external partners.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Hands-on leader who holds themselves and their team accountable for delivering agreed-upon performance metrics.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Willing and able to manage escalated customer issues with urgency and sound judgment.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Deep understanding of the clinical and critical care environment, enabling consultative recommendations on complex, technically driven procedures.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience partnering with physicians, clinical teams, administrators, and other key stakeholders; able to build trust and influence decision-makers.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Excellent written and verbal communication skills; articulate, analytical, and technically savvy.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Highly organized, self-directed, and effective at managing time, travel, and competing priorities.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Education and Experience:</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Typically requires 8–12 years of progressive experience, including a combination of the following:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-start="293" data-end="384"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Associate degree in Radiologic Sciences or Bachelor of Science in Nursing (BSN).</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-start="387" data-end="472"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">5+ years of hands-on clinical experience in radiology and/or critical care nursing.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-start="475" data-end="606"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">3+ years of experience in a customer-facing role supporting, implementing, or enabling adoption of clinical products or services.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-start="609" data-end="722"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">3–5+ years of experience leading, developing, and scaling clinical support teams in a people-management capacity.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Physical Demands:</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to travel up to 50%, including occasional weekend travel.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-start="270" data-end="329"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to work effectively from a home-based office.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-start="332" data-end="434"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to travel by air and ground as required, including access to reliable ground transportation.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;" data-start="437" data-end="526"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Residence within a reasonable distance of a major airport to support frequent travel.</span></li> </ul> <hr> <p><span style="font-size: 10pt;"><em><strong>Compensation:</strong> The annual base salary for this position is between $145,000 - $167,500. This position is also eligible for to participate in Hyperfine's corporate bonus and equity plans. Individual compensation packages are based on various factors unique to each candidate including skill set, relevant experience, qualifications, location, position level, and other job-related reasons.</em></span></p> <p><span style="font-size: 10pt;"><em><strong>Work Authorization: </strong>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment visa.</em></span></p> <p><span style="font-size: 10pt;"><em><strong>Agency Resumes:&nbsp;</strong>We are not accepting resumes from recruitment agencies. Any unsolicited resumes submitted by an agency will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired.</em></span></p>