Sr Manager Customer Accounts- PSG, Drug, Grocery

WorldwideRemote4d ago

Seniority: Senior

About the role

<div class="content-intro">At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go.  As employee owners, we support each other in building our careers as well as our companies.  Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us!</div>Reports to: Sales Director    Position Summary The Sr. Manager, Customer Accounts – PSG – Drug & Grocery will play a pivotal role in shaping and executing Pet AG's sales strategy by leading a team of managers responsible for delivering sales growth across strategic retailers in the assigned business channel. This role requires a dynamic and results-driven leader with a deep understanding of the Pet Specialty, Drug, and/or Grocery retail landscape. Success will be achieved through hands-on leadership with strategic accounts, ensuring the team meets revenue goals, builds strong customer relationships, and delivers exceptional execution across all assigned retail channels. The ideal candidate brings a proven track record of driving revenue growth in consumer goods or pet industry sales, a passion for developing high-performing teams, and the strategic acumen to identify and capitalize on opportunities that strengthen Pet AG's presence across key retail partners.  Compensation & Benefits  <ul> <li style="font-family: helvetica, arial, sans-serif;">Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k) </li> <li style="font-family: helvetica, arial, sans-serif;">Competitive base salary with performance-based bonus opportunity </li> <li style="font-family: helvetica, arial, sans-serif;">Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance </li> <li style="font-family: helvetica, arial, sans-serif;">Generous paid time off, paid holidays, and parental leave </li> <li style="font-family: helvetica, arial, sans-serif;">Fitness and tuition reimbursement programs </li> </ul> Essential Duties & Responsibilities <ul> <li style="font-family: helvetica, arial, sans-serif;">Strategic Account Management: Build and maintain strong, consultative relationships with key stakeholders at strategic retail accounts, serving as a trusted senior partner and brand ambassador for Pet AG.  </li> <li style="font-family: helvetica, arial, sans-serif;">Specific channel strategies: Develop and implement strategic sales plans that identify growth opportunities, expand market presence, and strengthen partnerships.  </li> <li style="font-family: helvetica, arial, sans-serif;">Enable Results Thru Others: Drive achievement of annual revenue goals across a portfolio of accounts, holding the team accountable to established sales targets and performance metrics.  </li> <li style="font-family: helvetica, arial, sans-serif;">Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions. </li> <li style="font-family: helvetica, arial, sans-serif;">Key Stakeholder Management: Serve as a senior point of escalation for complex customer issues, collaborating cross-functionally with customer service, logistics, finance, and operations to ensure timely and effective resolution.  </li> <li style="font-family: helvetica, arial, sans-serif;">Data Analytics + Storytelling: Monitor and analyze team and account performance data, leveraging insights to identify trends, adjust strategies, and optimize sales activities across markets.  </li> <li style="font-family: helvetica, arial, sans-serif;">One Winning Team: Effectively collaborates closely with internal cross-functional teams including marketing, customer service, supply chain, and product development to ensure the team has the resources and support needed to execute against strategic account goals. </li> <li style="font-family: helvetica, arial, sans-serif;">Forecasting: <span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"Arial",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri,Arial",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">Manage annual sales forecasts at the account and product level by utilizing historical sales data, current trends, and performance indicators  </li> <li style="font-family: helvetica, arial, sans-serif;">Develop and Deliver Go-to-Market Plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization. </li> <li style="font-family: helvetica, arial, sans-serif;">Trade Resource Management: Plan, Deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan. </li> <li style="font-family: helvetica, arial, sans-serif;">Top-tier Leadership Behaviors: Act as an ownership mindset and accountability for results. </li> </ul> Safety Responsibilities <ul> <li style="font-family: helvetica, arial, sans-serif;">Follow all company safety policies and procedures. </li> <li style="font-family: helvetica, arial, sans-serif;">Participate in required safety training. </li> <li style="font-family: helvetica, arial, sans-serif;">Report unsafe conditions, near misses, and incidents promptly. </li> </ul> Required Qualifications <ul> <li style="font-family: helvetica, arial, sans-serif;">Education: Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience. </li> <li style="font-family: helvetica, arial, sans-serif;">Experience:  <ul> <li style="font-family: helvetica, arial, sans-serif;">5-7 years of progressive sales experience within the Animal Health, Pet, CPG, or related industry. </li> <li style="font-family: helvetica, arial, sans-serif;">Minimum of 1 year of headquarters (HQ) responsibility supporting Strategic Pet Specialty Account </li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif;">Pet Specialty Business Acumen: Deep understanding of customers and competitors in the Pet Specialty channel, including a strong grasp of retailer priorities, shopper behavior, category trends, and competitive dynamics that inform strategic account planning and drive sustainable revenue growth. </li> <li style="font-family: helvetica, arial, sans-serif;">Digital Marketing: Demonstrated experience partnering with marketing teams to develop and execute digital marketing strategies across assigned retail accounts, including e-commerce optimization, digital shelf management, paid media, and retailer-specific digital advertising programs that drive traffic, conversion, and incremental revenue growth. </li> <li style="font-family: helvetica, arial, sans-serif;">People Leadership: Demonstrated success leading, coaching, and developing high-performing sales teams, with a proven ability to drive revenue growth and achieve targets across complex international distributor and retail accounts.  2-3 years of people leadership preferred. </li> <li style="font-family: helvetica, arial, sans-serif;">Customer Focus: Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships. </li> <li style="font-family: helvetica, arial, sans-serif;">Self‑Direction: Results-oriented self‑starter with a solution-focused mindset and the ability to operate independently. </li> <li style="font-family: helvetica, arial, sans-serif;">Communication Skills: Strong verbal and written communication skills, including storytelling and executive-level presentation capabilities. </li> <li style="font-family: helvetica, arial, sans-serif;">Data Analytics: Proficiency in syndicated data platforms such as Nielsen or IRI/Circana, with the ability to analyze market trends, track competitive performance, and translate data insights into actionable sales strategies that drive growth  </li> <li style="font-family: helvetica, arial, sans-serif;">Territory Management: Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel. </li> <li style="font-family: helvetica, arial, sans-serif;">Technical Skills: Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. </li> <li style="font-family: helvetica, arial, sans-serif;">Travel: Willingness and ability to travel extensively, with expected travel ranging from 40%–70%. </li> </ul> Work Environment & Culture  PBI-Gordon Companies offers a collaborative, employee-owned environment where accountability, partnership, and continuous improvement are valued. Team members are encouraged to contribute ideas, develop professionally, and grow their careers alongside the business.  Equal Opportunity Employer  PBI-Gordon Companies is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.  Ready to Apply?  If you're passionate about strategic account management, leading high-performing sales teams, and driving growth within the Pet Specialty, Drug, and grocery retail channels, we'd love to hear from you.  Apply today to join an employee-owned organization that empowers its people through ESOP ownership mindset and accountability for results.    The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs.   The estimated pay range for this role is $118,656 Min to $177,984 Max per year.   Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role.  <div class="content-conclusion"><hr> PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. (Note: Interns do not qualify for eligibility.) Medical Insurance We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options. Dental Insurance Choose from two voluntary dental plans that are designed to help protect you and your dependents’ oral health.  Vision Insurance Our voluntary vision insurance plan is designed to help protect you and your dependents eye health. Coverage is available for eye exams, frames, lenses, and contact lenses. Employee owners are responsible for 100% of the cost of this plan. Life Insurance with Accidental Death & Dismemberment (AD&D) We offer a company-paid $50,000 life insurance policy with AD&D. You also have the opportunity to purchase additional life and AD&D insurance for yourself, your spouse and/or your dependent children. The cost for this coverage is based on the amount you elect and your age. Short- and Long-term Disability Our company-paid short-term and long-term disability plans to provide income replacement in the event you are not able to work due to illness or injury. Short-term disability will provide 70% income replacement up to $1,350 per week and long-term disability will provide 60% income replacement up to $5,000 per month. Employee Assistance Program (EAP) EAP Services are company paid to benefit all employee-owners and their families. EAP provides up to six free counseling sessions to help you and your family members manage life stressors, solve personal or relationship concerns, and achieve your goals. Flexible Spending Account (FSA) Flexible Spending Plans offer employee-owners the option to set aside pre-tax monies into a medical reimbursement or dependent care account to help pay for out-of-pocket medical, dental or vision expenses or day care costs. The maximum contributions are determined by the IRS and adjusted annually. This is a use-it-or-lose-it account, meaning any funds remaining in the account following the close of the plan year will be forfeited. Pet Insurance We love our pets! Pet insurance options for your furry friends is offered through the ASPCA. Employee-owners can enroll and pay premiums directly to ASPCA. Paid Holidays & Paid Time Off (PTO) Everyone needs time off to rest and recharge! Paid time off includes Regular PTO, Personal PTO, and specified paid company holidays. *The amount of paid time off (PTO) depends upon the employee's position and years of service. Employee Stock Ownership Plan (ESOP) We act like we own the company because we do! An ESOP provides employees with an ownership stake in the company. It’s an additional form of compensation directly tied to PBI-Gordon Companies financial success. All regular employees are eligible to participate in the ESOP the first of the month following 30 days of service. PBI-Gordon Companies contributes approximately 18% of total compensation annually with a six-year vesting schedule. Our ESOP is more than a benefit, it is a key part of a culture, and it can provide significant rewards in retirement! 401(k) Retirement Savings Plan Saving for retirement is one of the most important financial decisions you can make. We offer a 401(k)-retirement savings plan to assist employees with this important financial goal. New employee owners are eligible to participate the first of the month following 30 days of employment. We provide a company match of 100% up to 3% deferral with a three-year vesting schedule. Fitness Reimbursement We believe regular exercise helps improve overall health and job performance. PBI-Gordon will reimburse up to a maximum of $300 annually for gym/fitness memberships. William Everett & Mary Ellen Mealman Scholarship Fund Children or grandchildren of employee-owners may apply for a scholarship under the William Everett & Mary Ellen Mealman scholarship fund. Applicants are awarded based on financial need, academic achievement, and involvement in extracurricular/community activities.   Tuition Reimbursement After one full year of employment, employee-owners are eligible for tuition reimbursement for bachelor’s level coursework related to their current job or any future job offered at PBI-Gordon Companies. Parental Leave Company paid parental leave is offered to employee-owners following the birth of a child or the placement of a child with an employee in connection with adoption, foster care, or surrogacy. This policy will run concurrently with Family and Medical Leave Act (FMLA) leave, as applicable. <hr> If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). Please see our <a href="https://www.pbigordon.com/california-privacy-notice/">CCPA disclosure</a> for more information. <hr> Employment is contingent upon and may not begin until the successful completion of a pre-employment background check and drug screen. PBI-Gordon and its subsidiaries participate in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information about E-Verify, including your rights and responsibilities, please visit the <a href="https://www.e-verify.gov/employees/e-verify-overview">E-Verify Website.  </a><a href="https://www.e-verify.gov/employees/e-verify-overview"> </a>  </div>

Perks & benefits

401k
Vision Insurance
Dental Insurance
Medical Insurance
Paid Time Off
Pension Matching
Free Gym Membership
Equity Compensation

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