Manager, Customer Community & Advocacy (All Genders)

• Develop and lead the global community strategy, aligning with Customer Success, Product, and Marketing goals.
• Select, implement, and optimize the online community platform (e.g., Gainsight, Khoros, or Higher Logic) to build an engaging and scalable hub for our customers.
• Launch and manage the community, driving growth in participation, engagement, and content contribution.
• Design and execute community programs, including user groups, virtual events, advocacy and ambassador programs, and customer-generated content initiatives.
• Establish governance, moderation, and measurement frameworks to foster high-quality interaction and ensure a safe, inclusive environment.
• Use analytics to track and improve performance metrics such as:
  • Community engagement rate
  • Active participation growth
  • Customer advocacy activation
  • Support case deflection and time-to-resolution improvements
• Collaborate closely with internal stakeholders to integrate community insights into product roadmaps, customer enablement, and go-to-market plans.
• Build and lead a small team of community and advocacy specialists over the first year to scale global programs.
• Champion the value of the community across the company—demonstrating its business impact and contribution to customer satisfaction, retention, and NRR.

• 7+ years of experience in community management, customer success, or customer marketing, including at least 3 years leading community or advocacy programs for a SaaS or technology company.
• Proven track record of building and scaling customer communities from inception—from strategy through to measurable impact.
• Deep understanding of community platforms, online engagement dynamics, and advocacy best practices.
• Strong cross-functional collaboration and executive influencing skills.
• Analytical and data-driven approach, with experience managing KPIs and using insights to improve performance.
• Outstanding communication and storytelling ability; confident in evangelizing the community’s value to internal and external audiences.
• Passion for connecting people and driving meaningful customer engagement.
• Deep understanding of community platforms, online engagement dynamics, and advocacy best practices.
• Strong cross-functional collaboration and executive influencing skills.
• Analytical and data-driven approach, with experience managing KPIs and using insights to improve performance.
• Outstanding communication and storytelling ability; confident in evangelizing the community’s value to internal and external audiences.
• Passion for connecting people and driving meaningful customer engagement.

• Flexible working hours with 5 extra vacation days
• Language courses and professional courses
• Employee retention program full of different bonuses for your work and life anniversaries
• Fully paid meal allowance even during your vacation or sickness
• Free access to LinkedIn Learning on your private account
• MultiSport card, sport events and team building activities
• Possibility to work from home
• Parking spaces and very good public transport connections
• Modern working environment without dress code

Compensation