Back to all jobs
B
Manager, Customer Success
Buyers Edge Platform, LLC
Littleton3d ago
About the role
<p><span data-contrast="none">The <strong>Manager of Customer Success </strong>will be responsible for expansion and renewal revenue across current customers and be accountable for driving and achieving quarterly targets. You will manage a team of 5-6 Account Managers and report directly to the Director of Customer Experience.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">This role sits at the center of our post-sale revenue engine. You’ll drive disciplined renewal execution, build repeatable expansion motions, proactively manage churn risk, and ensure tight alignment between Sales, Onboarding, Customer Success and Professional Services to deliver a seamless customer experience.</span><span data-ccp-props="{}"> </span></p>
<p><strong><u>Who we are:</u></strong></p>
<p>Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions! </p>
<p><strong>We value the impact and connection that comes from regular in-person collaboration. Therefore, the ideal candidate will work from our Littleton, CO office, with anticipated travel, as needed.</strong></p>
<p><strong>We are unable to offer work sponsorship for this role. </strong></p>
<p><strong><u>Your impact:</u></strong></p>
<p><span data-contrast="none"><span data-ccp-charstyle="Heading 4 Char">Own Expansion & Renewal Revenue</span></span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="none">Own expansion across all existing customers</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Deliver on a quarterly expansion revenue target</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Drive strong Net Revenue Retention (NRR) and Gross Renewal Rates</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Oversee renewal forecasting and ensure high-confidence projections</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Lead strategy and executive involvement on high-value or at-risk accounts</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 4">Lead & Develop the AM Team</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p>
<ul>
<li><span data-contrast="none">Manage and develop a team of 5-6 AMs, coaching on:</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Renewal strategy and pricing conversations</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Expansion identification and execution</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Multi-threading and stakeholder mapping</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Handling churn risk and competitive pressure</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Run consistent deal reviews and account strategy sessions</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Establish clear performance expectations and inspection rhythms</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 4">Build Scalable Commercial Processes</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p>
<ul>
<li><span data-contrast="none">Standardize account planning, renewal timelines, and expansion plays</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Create structured escalation pathways to avoid late-stage surprises</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Improve contract, pricing, and billing alignment in partnership with Finance and Legal</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Ensure CRM hygiene and forecast accuracy across the team</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 4">Strengthen Cross-Functional Alignment</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p>
<ul>
<li><span data-contrast="none">Define clear ownership between post sales functions</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Ensure smooth transitions when conversations shift into scope, pricing, or growth</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Reinforce a unified customer experience</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Resolve account-level friction quickly and constructively</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-contrast="none"><span data-ccp-parastyle="heading 4">Proactively Manage Risk & Complex Events</span></span><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":80,"335559739":40}"> </span></p>
<ul>
<li><span data-contrast="none">Build and operationalize churn-risk detection frameworks</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Oversee commercial response to acquisitions, org changes, and budget risk</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Engage senior leadership early on high-risk or high-value deals</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><u>About you:</u></strong></p>
<ul>
<li><span data-contrast="none">6+ years in customer-facing SaaS roles (AM, CAM, CS, or Expansion Sales)</span></li>
<li><span data-contrast="none">3+ years leading commercial or post-sales revenue teams</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Experience in high growth/startup environment preferred</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Proven track record owning renewals and expansion revenue</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Experience navigating complex commercial events</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Proven ability to lead and inspire customer-facing teams, driving performance and professional growth</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms)</span><span data-ccp-props="{}"> </span></li>
</ul>
<p>Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!</p>
<p><strong><u>What's in this for you: </u></strong></p>
<ul>
<li>Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.</li>
<li>Grow with us. Enjoy strong training, development, and competitive pay.</li>
<li>Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.</li>
</ul><div class="content-conclusion"><p>We welcome all.</p>
<p>We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.</p></div>
Perks & benefits
- 401k
- Unlimited Vacation
- Paid Time Off
- Pension Matching
- Company Retreats
753,000+ hidden jobs like this
Buyers Edge Platform, LLC and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
