Manager Customer Success Management Nordics

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Lead and shape a high-performing B2B Customer Success team across the Nordics, driving real customer impact and value.

• Play a pivotal role in scaling operations, improving processes, and influencing strategic direction.

• Work in a collaborative, cross-functional environment with strong exposure to senior stakeholders.

• Develop and mentor talented Customer Success Managers, elevating both individual and team performance.

• Be part of a customer-centric organisation where your impact on retention, growth and experience is visible.

• Work for a profitable, fast-growing market leader in the online reward and employee benefits space.

Great benefits:

⚖️ Guaranteed work-life balance with a hybrid working model

🧠 ITP1 pension

 ❤️ Lifeplan - a leading financial advisory service that offers personalized advice for maximizing your pension savings

📝 Collective agreement

💸 Access to our comprehensive benefits portal.

 🤸 Generous wellness allowance

✈️ 30 vacation days / year

💰 Referral bonuses

🌟 Enhanced parental pay

🙂 Volunteer Days – two paid days annually to give back to the community.

Role Overview 🚀

As Manager, Customer Success Management Nordics, you will lead a team of Customer Success Managers to deliver exceptional customer outcomes, adoption, and satisfaction. You will be responsible for ensuring operational excellence, driving scalable ways of working, and aligning team performance with broader company objectives. With a strong focus on coaching and development, you will empower your team to succeed while maintaining a consistently high standard of service delivery. This role also requires close collaboration across functions to ensure a seamless and premium customer experience throughout the entire journey.

Responsibilities 🤘

• Lead, coach and develop a high-performing team of Customer Success Managers.

• Drive customer adoption, satisfaction, retention and measurable value delivery.

• Oversee day-to-day operations of the Customer Success function across the Nordics.

• Ensure consistent delivery quality, aligned with defined customer journey and internal standards.

• Continuously improve processes, tools and ways of working to enhance efficiency and scalability.

• Set clear priorities and manage resource allocation across the team.

• Monitor performance metrics and implement actions to improve outcomes.

• Support team members in complex customer situations and manage escalations.

• Conduct performance reviews, recruitment and career development planning.

• Collaborate closely with Account Directors, Customer Support, Delivery, and other functions to drive growth and retention.

• Act as a key escalation point for cross-functional challenges affecting customers

• Contribute to broader company initiatives and continuous improvements.

• Proven experience leading B2B customer success or other B2B customer-facing teams.

• Strong background in B2B SaaS, HR Tech, or a similar fast-paced environment.

• Demonstrated ability to coach, develop and inspire high-performing teams.

• Experience driving operational excellence and scalable processes.

• Strong stakeholder management skills with a collaborative, cross-functional mindset.

• Solid commercial understanding of customer retention, growth, and value creation.

• A strong people leader with a coaching and development mindset.

• Excellent communication and influencing skills.

• A customer-centric mindset with a focus on outcomes and long-term value.

• Fluency in both Swedish and English.