Manager, Data Science, Forecasting & Routing

<div class="content-intro"><h2><strong>Our mission: e</strong><span class="heading--font-style-italic">liminating</span>&nbsp;every barrier to&nbsp;<span class="heading--accent-1-color">mental health.</span></h2> <p>Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><p>Reporting to the Director of Data Science and partnering closely with Product, Engineering, and Actuarial teams, the Manager of Data Science will lead a team responsible for forecasting care utilization and optimizing member routing decisions. This role will drive the development of decision systems that balance clinical outcomes with business economics, enabling sustainable growth of Spring Health’s care models.</p> <p>Please note that this is a <strong>hybrid role based in San Francisco</strong>, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.&nbsp;</p> <p><strong>What you’ll do:</strong>&nbsp;</p> <ul> <li>Lead and develop a team of data scientists working on utilization forecasting and care routing optimization</li> <li>Define and execute the data science roadmap supporting forecasting accuracy, experimentation, and decision systems</li> <li>Build and productionize forecasting models that predict care utilization across customer lifecycle stages</li> <li>Develop and iterate on routing algorithms and experimentation frameworks to influence member care pathways</li> <li>Partner with Product and Engineering to translate models into scalable, real-time systems</li> <li>Collaborate with Actuarial and Finance teams to align forecasts with pricing assumptions and business targets</li> <li>Design and analyze experiments to evaluate interventions that shift member behavior and care utilization</li> <li>Establish monitoring systems to detect deviations in utilization trends and trigger interventions</li> <li>Communicate insights, risks, and trade-offs clearly to senior stakeholders</li> <li>Ensure high standards for model quality, documentation, and reproducibility</li> </ul> <p><strong>What success looks like:</strong></p> <ul> <li>Forecast accuracy for care utilization within defined error thresholds across new and existing customers</li> <li>Measurable improvement in gross margin driven by data science initiatives</li> <li>Reduction in variance between expected and actual utilization levels</li> <li>Experimentation velocity (e.g., number of experiments launched and evaluated per quarter)</li> <li>Adoption rate of data-driven routing strategies in production systems</li> <li>Stakeholder satisfaction with data science outputs and decision support</li> <li>Team delivery reliability (projects completed on time and within scope)</li> </ul> <p><strong>What you’ll bring:</strong></p> <ul> <li>5+ years of experience in data science, with at least 2+ years managing teams</li> <li>Experience building and deploying machine learning models in production environments</li> <li>Strong foundation in statistical modeling, experimentation, and causal inference</li> <li>Experience working cross-functionally with product and engineering teams to ship data products</li> <li>Proven ability to translate ambiguous business problems into structured analytical solutions</li> <li>Strong communication skills, with the ability to influence non-technical stakeholders</li> <li>Experience managing projects with multiple stakeholders and competing priorities</li> <li>Experience in healthcare, benefits, or risk-based business models</li> <li>Experience with forecasting, time series modeling, or demand planning</li> <li>Familiarity with experimentation platforms and behavioral interventions</li> <li>Experience working on marketplace, routing, or recommendation systems</li> <li>Experience with cost optimization or unit economics problems</li> </ul> <p style="text-align: left;"><em>The target base salary range for this position is <strong>$183,000 - $205,500</strong>, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using&nbsp;<a href="https://springhealth.link/jd-2022-09-radfordcomp" target="_blank"><strong>Radford Global Compensation Database</strong></a><strong> </strong>at minimum to ensure competitive and fair pay.</em>&nbsp;</p> <h3><span style="text-decoration: underline;"><strong>Benefits provided by Spring Health:</strong></span></h3> <p><strong>Note</strong>: We have even more benefits than listed <a href="https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits" target="_blank">here</a> and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. <em><br></em></p> <ul> <li>Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to <a href="https://www.onemedical.com/membership/" target="_blank"><strong>One Medical</strong></a><strong> </strong>accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.</li> <li>Employer sponsored 401(k) match of up to 2% for retirement planning</li> <li>A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.</li> <li>We offer competitive paid time off policies including vacation, sick leave and company holidays.</li> <li>At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.</li> <li>Access to <a href="https://www.noom.com/" target="_blank"><strong>Noom</strong></a><strong>, </strong>a weight management program—based in psychology, that’s tailored to your unique needs and goals.&nbsp;</li> <li>Access to fertility care support through <a href="https://springhealth.link/jd-2023-07-carrotbenefit" target="_blank"><strong>Carrot</strong></a>, in addition to $4,000 reimbursement for related fertility expenses.</li> <li>Access to<strong> </strong><a href="https://springhealth.link/jd-2023-07-gympassbenefit" target="_blank"><strong>Wellhub</strong></a>,&nbsp; which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription</li> <li>Access to <a href="https://www.brighthorizons.com/" target="_blank"><strong>BrightHorizons</strong></a>, which provides sponsored child care, back-up care, and elder care</li> <li>Up to $1,000 Professional Development Reimbursement a year.</li> <li>$200 per year donation matching to support your favorite causes.</li> </ul><div class="content-conclusion"><p><strong>Not sure if you meet every requirement?</strong> <a href="https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907">Research shows</a> that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to <a href="https://www.springhealth.com/careers">Thrive</a>. If this role excites you, we encourage you to apply.</p> <p><strong><em>Our privacy policy:&nbsp;</em></strong><a href="https://springhealth.com/privacy-policy/"><strong><em>https://springhealth.com/privacy-policy/</em></strong></a></p> <p><em>Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.</em></p></div>