Manager, Internal Communications

Key Responsibilities

• Support the development and execution of internal communications plans aligned with organizational priorities, including AFSP/JED integration milestones.
• Translate leadership decisions and priorities into clear, consistent messaging across internal channels and audiences (staff, volunteers, and chapter leaders).
• Maintain an internal communications calendar that coordinates messages across functions to avoid overlap or fatigue.

2. Executive & Leadership Communications

• Partner with the CEO, Chief of Staff, CFAO, and Head of HR to develop messaging, talking points, and organizational updates in a variety of formats (emails, slides, talking points, etc.)
• Support the development and delivery of messaging for all-staff meetings, town halls, and other leadership communications.
• Provide input on tone, clarity, timing, and channel for sensitive or high-impact internal communications, in close coordination with the SVP and relevant partners (CEO, Chief of Staff, CFAO, Head of HR).

3. Employee Engagement & Culture Communications

• Develop and execute internal communications that reinforce culture, values, and employee engagement.
• Partner with the CEO, Chief of Staff, CFAO, and Head of HR on communications related to employee experience, change management, and organizational updates.
• Identify and develop internal storytelling opportunities that highlight staff, mission, impact, and organizational priorities.

4. Channel & Content Management

• Manage internal communications channels (e.g., intranet, newsletters, Slack, email) and support effective, consistent use across the organization.
• Develop high-quality, accessible content for internal audiences, applying plain language and accessibility best practices.
• Ensure information is timely, accurate, and easy to understand.
  
  

5. Change & Organizational Communications

• Support and execute internal communications for key organizational initiatives, changes, and milestones.
• Translate complex or evolving information into clear, digestible messaging tailored to different internal audiences.
• Partner with the CEO, Chief of Staff, CFAO, and Head of HR to support change communications, including AFSP/JED integration.
• Help managers and chapter leaders cascade information accurately to their teams and volunteers.

6. Measurement & Continuous Improvement

• Establish and monitor metrics to evaluate the effectiveness of internal communications (engagement, reach, clarity and comprehension).
• Incorporate employee feedback from staff, volunteers, and chapter leaders to refine communications over time.
• Build and improve internal communications practices and tools over time.
  
  

Skills Knowledge and Expertise

• 5-8 years in internal communications, corporate communications, or related fields.
• Experience supporting senior leadership and developing executive communications.
• Strong writing and editing skills, with the ability to translate complex information into clear, accessible messaging.
• Experience executing internal communications across multiple channels (e.g., email, Slack, newsletters).
• Proficiency with employee experience platforms (EXPs), intranets, and AI-supported tools for content creation, sentiment analysis, and personalization.
• Strong organizational and coordination skills.  

Preferred

• Experience in a nonprofit, mission-driven, or purpose-led organization.
• Experience working with HR or People teams.
• Experience supporting organizational change or transitions.
• Experience with Campaign Monitor or similar tools.
• Bilingual English and Spanish.
  
  

• Strong writing, editing, and communication skills.
• Ability to translate complex information into clear, accessible messaging.
• Strong organization and prioritization skills.
• Judgment and discretion in handling sensitive communications.
• Competent use of visual media tools and translating information into multiple formats
• Understanding of communications best practices and diverse accessibility needs.
• Cultural awareness and sensitivity to the needs of diverse internal audiences.

• Internal communications are clear, timely, and consistent across the organization.
• Leadership communications are well-developed and effectively delivered.
• Employees receive and understand key organizational updates and priorities.
• Internal communications processes and channels are reliable and well-managed.