Senior Manager, International Fulfilment

<div class="content-intro"><h2 class="job-details__description-header text-color-secondary font-family-secondary" data-bind="i18n: 'job-details.employer-description-title'">About Us</h2> <div class="job-details__description-content basic-formatter" data-bind="html: pageData().job.corporateDescription"> <div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.&nbsp;</div> </div> <p>&nbsp;</p></div><p><span style="font-size: 10pt;"><strong>About the Team</strong></span></p> <p><span style="font-size: 10pt;">Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports &amp; entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.</span></p> <p>&nbsp;</p> <p><span style="font-size: 10pt;"><strong>Role Overview</strong></span></p> <p><span style="font-size: 10pt;">The Senior Manager, International Fulfillment owns the end-to-end performance of international fulfillment operations, ensuring operational excellence across D2C and B2B channels. This role moves beyond day-to-day warehouse management into strategic leadership—driving scalable processes, KPI excellence, cross-functional alignment, and long-term network optimization.</span></p> <p><span style="font-size: 10pt;">The Senior Manager builds high-performing teams, develops future leaders, and ensures fulfillment operations are commercially aligned, data-driven, and continuously improving.</span></p> <p>&nbsp;</p> <p><span style="font-size: 10pt;"><strong>Key Responsibilities</strong></span></p> <ol> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong> Strategic Fulfillment Leadership</strong></span></li> </ol> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own fulfillment performance across all EMEA warehouse operations</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Define and execute a 12–24 month fulfillment roadmap aligned with company growth strategy</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead capacity planning, peak readiness strategy, and network scalability initiatives</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with Logistics and Supply Chain leadership to optimize end-to-end flow from production to customer</span></li> </ul> <p>&nbsp;</p> <ol> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong> KPI Ownership &amp; Performance Management</strong></span></li> </ol> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish and own a robust KPI framework (OTIF, order accuracy, despatch speed, inventory accuracy, cost per order, returns cycle time)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive data-led decision making and implement corrective action plans when performance gaps arise</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead monthly business reviews with warehouse teams and 3PL partners</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Translate operational metrics into executive-ready reporting</span></li> </ul> <p>&nbsp;</p> <ol> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong> Team Leadership &amp; Development</strong></span></li> </ol> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead, coach, and develop Fulfillment Managers and operational teams</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive engagement initiatives to improve team eNPS and retention</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Foster a culture of accountability, ownership, and continuous improvement</span></li> </ul> <p>&nbsp;</p> <ol> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong> Operational Excellence &amp; Process Optimization</strong></span></li> </ol> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify and implement workflow improvements to enhance efficiency, reduce cost, and improve customer experience</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Standardize SOPs across sites to ensure scalable and repeatable processes</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead continuous improvement initiatives using Lean principles and data insights.</span></li> </ul> <p>&nbsp;</p> <ol> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong> Inventory &amp; Returns Governance</strong></span></li> </ol> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure accurate inventory management with real-time visibility and strong controls</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Oversee cycle count programs and annual stock audits</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Optimize returns processes to balance operational efficiency with customer satisfaction</span></li> </ul> <p>&nbsp;</p> <ol> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong> Cross-Functional &amp; Commercial Alignment</strong></span></li> </ol> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner closely with Logistics, E-commerce, Customer Service, Finance, and Sales to align operational execution with business priorities</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Support product launches, peak events, and commercial campaigns with structured fulfillment readiness plans</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Provide fulfillment expertise in strategic initiatives (e.g., system migrations, new 3PL selection, network changes)</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 10pt;"><strong>What We’re Looking For</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>6+ years</strong> experience in fulfillment, warehouse management, or supply chain operations</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Proven experience managing multi-site or 3PL warehouse environments</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong analytical capability with advanced Excel and WMS expertise</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Demonstrated success improving KPIs and reducing operational costs</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience leading leaders (not just individual contributors)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ability to operate both strategically and hands-on when required</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Comfortable presenting operational performance at senior leadership level</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><em>Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.&nbsp; Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).&nbsp; For added security, where possible, apply through our company website at&nbsp;<a href="http://www.fanaticsinc.com/careers">www.fanaticsinc.com/careers</a></em></p><div class="content-conclusion"><p>By submitting your application, you agree to our terms of service and acknowledge you have read our&nbsp;<a href="https://static1.squarespace.com/static/5ff494b9931735466ce28d5b/t/69de53bde2c02c25e9c38758/1776178110037/Candidate+Privacy+Policy+April+2026.pdf" target="_blank">Candidate Privacy Policy.</a></p></div>