Manager, IT Services
Dah Sing Bank
About the role
Responsibilities: • Lead members from Service Desk Analysts including overseeing daily service desk activities, workload review, and performance development. • Act as the primary point of contact for all technical support inquiries via phone, email, instant message, and the ITSM ticketing system. • Promptly diagnose and resolve issues in a timely manner. • Accurately log, categorize, prioritize, and assign incidents and service requests in accordance with SLAs. • Follow up on open cases until fi…
Read the full description on the original posting.
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