Senior Manager, Operations

<div class="content-intro"><h2 class="job-details__description-header text-color-secondary font-family-secondary" data-bind="i18n: 'job-details.employer-description-title'">About Us</h2> <div class="job-details__description-content basic-formatter" data-bind="html: pageData().job.corporateDescription"> <div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.&nbsp;</div> </div> <p>&nbsp;</p></div><h3><span style="font-size: 10pt;"><strong>Role Overview</strong></span></h3> <p><span style="font-size: 10pt;">The Senior Manager, Operations is responsible for leading the end-to-end execution, scaling, and optimization of the intake programs at the Oregon facility. This role translates business priorities into scalable operational strategies and systems, ensuring throughput, quality, and inventory accuracy targets are consistently achieved.</span></p> <p><span style="font-size: 10pt;">Operating as a senior leader within the operation, this role owns cross-functional coordination and resolution of complex operational challenges while building and scaling a high-performing team. The Senior Manager partners closely with Operations, Grading, Vault, Marketplace, Quality, and Tech teams to improve workflows, enhance system integration, and deliver measurable business impact.</span></p> <h3><span style="font-size: 10pt;"><strong>What You’ll Own</strong></span></h3> <h4><span style="font-size: 10pt;"><strong>Program Execution &amp; Operational Excellence</strong></span></h4> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own and lead end-to-end intake operations, ensuring SLA, quality, and productivity targets are consistently met or exceeded</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Translate business priorities into scalable operating plans, aligning workflows, staffing, and capacity to volume fluctuations and demand signals</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure strict adherence to inventory control, chain-of-custody, and security standards, maintaining the integrity of high-value assets</span></li> </ul> <h4><span style="font-size: 10pt;"><strong>Process Improvement &amp; Optimization</strong></span></h4> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Leverage operational data and insights to identify systemic bottlenecks, inefficiencies, and error trends</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Design and implement scalable process improvements that enhance accuracy, reduce rework, and increase throughput</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Standardize workflows and drive adoption of best practices to enable consistency and operational scalability</span></li> </ul> <h4><span style="font-size: 10pt;"><strong>&nbsp;</strong></span></h4> <h4><span style="font-size: 10pt;"><strong>&nbsp;</strong></span></h4> <h4><span style="font-size: 10pt;"><strong>Cross-Functional Leadership</strong></span></h4> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with Vault, Marketplace, Quality, and Tech leadership to improve system connectivity and operational handoffs</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead cross-functional initiatives that enhance end-to-end workflow visibility and reduce friction across the value chain</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Act as a primary liaison between operations, business stakeholders, and external partners, ensuring alignment and execution against shared goals</span></li> </ul> <h4><span style="font-size: 10pt;"><strong>Performance Management &amp; Insights</strong></span></h4> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish and manage key operational metrics (throughput, quality, cost, inventory accuracy) with clear accountability</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify risks and proactively implement corrective actions to mitigate operational and customer impact</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive capacity planning, workforce strategy, and resource alignment through data-driven insights</span></li> </ul> <h4><span style="font-size: 10pt;"><strong>Team Leadership &amp; Development</strong></span></h4> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build, lead, and develop a high-performing operations team, including front-line leaders and individual contributors</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish clear performance expectations, coaching mechanisms, and development plans to scale team capability</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Foster a culture of accountability, continuous improvement, and operational excellence</span></li> </ul> <h4><span style="font-size: 10pt;"><strong>Business Impact</strong></span></h4> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Deliver against productivity, cost, and service level targets for intake operations</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build scalable processes and infrastructure to support the growth of Fanatics Collectibles</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive continuous improvement initiatives with measurable impact across quality, efficiency, and customer experience</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>&nbsp;</strong></span></h3> <h3><span style="font-size: 10pt;"><strong>&nbsp;</strong></span></h3> <h3><span style="font-size: 10pt;"><strong>What We’re Looking For</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">6+ years of experience in operations, logistics, inventory, or program management environments</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Proven track record of leading teams and owning programs in high-volume, process-driven environments</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong analytical and problem-solving skills, with the ability to translate data into actionable insights</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Demonstrated ability to influence cross-functional stakeholders and drive alignment across teams</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience building and improving operational processes, workflows, and systems at scale</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Preferred</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience working with high-value inventory or collectibles</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Familiarity with WMS or inventory management systems</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lean, Six Sigma, or continuous improvement experience</span></li> </ul> <p>&nbsp;</p> <p><em>Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.&nbsp; Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).&nbsp; For added security, where possible, apply through our company website at </em><a href="http://www.fanaticsinc.com/careers"><span class="s2"><em>www.fanaticsinc.com/careers</em></span></a></p><div class="content-conclusion"><p>By submitting your application, you agree to our terms of service and acknowledge you have read our&nbsp;<a href="https://static1.squarespace.com/static/5ff494b9931735466ce28d5b/t/69de53bde2c02c25e9c38758/1776178110037/Candidate+Privacy+Policy+April+2026.pdf" target="_blank">Candidate Privacy Policy.</a></p></div>