Senior Manager, Patient Services Operations

<div class="content-intro"><p><strong><u>Company Overview</u></strong></p> <p></p> <div class="x_elementToProof" data-olk-copy-source="MessageBody">Immunome is a clinical-stage targeted oncology company committed to developing first-in-class and best-in-class targeted cancer therapies. We are advancing an innovative portfolio of therapeutics, supported by a leadership team with deep experience in the design, development, and commercialization of cutting-edge therapies, including antibody-drug conjugates. Our pipeline includes varegacestat, an investigational gamma secretase inhibitor for which an NDA has been submitted to the U.S. FDA; IM-1021, a clinical-stage ROR1 ADC; IM-3050, an IND-cleared FAP-targeted radiotherapy; and IM-1617, an IND-cleared solid tumor ADC. We are also advancing a broad portfolio of early-stage ADCs pursuing undisclosed solid tumor targets.</div></div><p><strong><u>Position Overview</u></strong></p> <p>The Senior Manager, Patient Services Operations will support the operational design, implementation, and ongoing management of Immunome’s first Patient Support Program (PSP) in preparation for the company’s first commercial launch.</p> <p>This role will help translate PSP strategy into operational execution by supporting vendor management, operational readiness, compliance activities, and performance reporting to help deliver a compliant, scalable program and a strong patient experience.</p> <p>The ideal candidate is a collaborative, detail-oriented operator with experience in patient services, vendor coordination, cross-functional partnership, and operational execution in a fast-paced biotech or pharmaceutical environment.</p> <p><strong><u>Responsibilities</u></strong></p> <p><strong>PSP Operations &amp; Implementation</strong></p> <ul> <li>Support the translation of PSP strategy into operational requirements and implementation activities.</li> <li>Participate in RFP development, vendor evaluation, and vendor onboarding activities with cross-functional partners.</li> <li>Assist in managing vendor deliverables, timelines, and operational readiness activities.</li> <li>Support implementation of key PSP services, including enrollment/intake, benefits verification, prior authorization support, financial assistance pathways, specialty pharmacy coordination, and adherence/persistence support.</li> <li>Collaborate with Marketing to support development of patient and HCP materials, communication scripts, and educational resources.</li> <li>Assist with development and deployment of operational training materials for field teams in partnership with Sales Training, Marketing, and Compliance.</li> </ul> <p><strong>Vendor Management &amp; Operational Support</strong></p> <ul> <li>Support day-to-day management of hub and PSP vendor operations.</li> <li>Participate in regular operational meetings, issue tracking, and performance reviews.</li> <li>Monitor operational metrics, dashboards, and SLA performance.</li> <li>Help coordinate issue escalation and follow-up activities to support operational excellence.</li> <li>Support adherence/persistence workflows and reporting activities in partnership with vendors and internal stakeholders.</li> </ul> <p><strong>Compliance, Quality &amp; Process Support</strong></p> <ul> <li>Support maintenance of PSP SOPs, process documentation, and audit readiness materials.</li> <li>Partner with Legal, Compliance, Regulatory, and PV/Safety teams to ensure operational processes align with company policies and reporting requirements.</li> <li>Assist with quality assurance activities, documentation reviews, and process improvement initiatives.</li> </ul> <p><strong>Data, Reporting &amp; Patient Journey Insights</strong></p> <ul> <li>Support operational reporting requirements and vendor data management activities.</li> <li>Track launch readiness activities and post-launch operational KPIs.</li> <li>Assist in monitoring patient journey metrics, including time-to-start, outreach effectiveness, and therapy access barriers, to identify operational improvement opportunities.</li> <li>Prepare routine reporting summaries and operational updates for cross-functional stakeholders.&nbsp;</li> </ul> <p><strong>Cross-Functional Collaboration</strong>&nbsp;</p> <ul> <li>Collaborate closely with Market Access, Medical Affairs, Legal/Compliance, Regulatory, PV/Safety, Marketing, Finance, and Field teams.</li> <li>Support coordination with Commercial Enablement and Distribution partners on operational integration activities.</li> <li>Contribute to enterprise launch readiness initiatives and patient engagement priorities.</li> </ul> <p><strong><u>Qualifications</u></strong></p> <ul> <li>Bachelor’s degree&nbsp;required; Advanced degree preferred.&nbsp;</li> <li>A minimum of 4 years of experience in the pharmaceutical or biotech industry.</li> <li>A minimum of&nbsp;2&nbsp; years’ experience in&nbsp;patient services operations.&nbsp;</li> <li>Oncology experience preferred.</li> </ul> <p><strong><u>Knowledge and Skills</u></strong></p> <ul> <li>Demonstrated cross functional teamwork capabilities.&nbsp;</li> <li>Excellent verbal and written communication skills for a wide range of audiences.&nbsp;</li> <li>Strong cross-functional leadership skills and ability to influence without authority.&nbsp;</li> <li>Excellent strategic and analytical thinking abilities.&nbsp;</li> <li>Agile and adaptable with a growth mindset.&nbsp;</li> <li>Demonstrated experience building and implementing a Patient Support Program.&nbsp;</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Washington State Pay Range</div><div class="pay-range"><span>$161,438</span><span class="divider">&mdash;</span><span>$195,338 USD</span></div></div></div><div class="content-conclusion"><p><strong><u>E/E/O</u></strong></p> <p>Immunome, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p> <p><strong><u>E-Verify</u></strong></p> <p>Immunome, Inc. is a participant in E-Verify. Please review the following notices: <a href="https://immunome.box.com/s/bopxukipfidxjscs4bjxt75f90bvpppk" target="_blank">E-Verify Participation Poster</a> | <a href="https://immunome.box.com/s/r51g9subw1wqni9xkutbl6up635sjr8e" target="_blank">Right to Work Poster (English)</a> | <a href="https://immunome.box.com/s/r3ekbimwh988my9vzl76tnlbg60zvh9u" target="_blank">Right to Work Poster (Spanish)</a>.</p></div>