Manager, Professional Services

How You'll Make an Impact

• Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes.  
• Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state. 
• Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources 
• Hire, coach and grow the team. Provide 1-on-1 guidance and regular feedback focused on employee growth.  
• Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team. Concise and frequent communications ensure the team operates efficiently.  
• Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions.  
• Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as needed. 

We'd Love to see

• 6+ years experience in a customer-facing implementation delivery team, of which 3+ years are with CPM/EPM products doing technical architecture and solutioning related to budgeting, reporting and consolidations 
• 3+ years experience leading a team of direct reports, including facilitating career growth conversations. 
• Experience leading initiatives that drive business improvements and efficiencies  
• Clear and concise communicator both internally and externally, across all levels of an organization 
• Highly organized, with the ability to manage shifting priorities in a fast-paced environment, and maintain a calm demeanor throughout  
• Demonstrated resourcefulness and ability to be a self starter 
• Ability to drive results while motivating a team to evolve and mature as goals evolve. 
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies