Senior Manager, Revenue Intelligence & Operations

What you'll accomplish:

• Serve as the strategic owner of HubSpot CRM and related GTM systems, designing scalable workflows, lifecycle stages, and pipeline reporting that support Sales and Marketing. 
• Eliminate manual processes through automation, tooling, and systems optimization. 
• Improve how leads flow, opportunities are managed, and customer data is used across the organization. 
• Ensure our HubSpot architecture evolves alongside the business to support long-term growth. 

• Identify and implement AI-powered workflows that reduce manual work, partnering closely with GTM Engineering / Data teams. 
• Increase team effectiveness by improving how work is prioritized, executed, and measured across the revenue organization. 
• Continuously evaluate emerging AI GTM capabilities and bring new sales / GTM tools to the business. 

• Build reporting and insights that give leaders actionable visibility into pipeline health, forecasting, conversion trends, and business performance. 
• Improve data quality, governance, and reliability across systems. 
• Translate data into strategic recommendations that help leadership spot trends, risks, and opportunities earlier. 

• Partner closely with Sales, Marketing, and Leadership to improve alignment across the customer lifecycle. 
• Support onboarding, enablement, documentation, and process adoption where needed. 

Who you are:

• You think beyond reporting and CRM administration and understand how systems drive business performance. 
• You naturally look for opportunities to automate, simplify, and improve workflows. 
• You are energized by operational scale, efficiency, and solving complex business problems. 
• You are AI-curious and actively experiment with modern tools, workflows, and technologies. 
• You balance strategic thinking with hands-on execution. 
• You thrive in ambiguity, move quickly, and adapt as priorities evolve. 
• You operate with strong ownership, accountability, and follow-through. 
• You are highly collaborative and enjoy partnering across teams to drive outcomes. 

What you bring:

• 5+ years of experience in Revenue Operations, GTM Operations, Sales Operations, or a related operational role. 
• Deep hands-on expertise with HubSpot CRM, including architecture, workflows, automation, lifecycle management, and reporting. 
• Experience designing and improving scalable operational processes that drive business efficiency. 
• Demonstrated success leveraging AI and automation to improve workflows, execution, or business operations. 
• Strong analytical, problem-solving, and data interpretation skills. 
• Ability to operate strategically while remaining highly hands-on. 
• Excellent communication and cross-functional collaboration skills. 
• Experience in SaaS and/or high-growth environments preferred. 
• Familiarity with modern GTM, operational, and AI tools such as ChatGPT, Claude, Gong, Clay, Zapier, Make, Apollo, n8n, or similar platforms preferred. 
• HubSpot certifications preferred. 
• Strong project management and process optimization experience preferred. 

• Medical: In Tandem pays 100% of the premium for employees AND 99% for all additional family members 
• 401k: Up to a 4% match with immediate vesting   
• Paid leave for all new parents   
• Learning & Development stipend for employees   
• Paid Time Off: 11 Holidays + Winter Break (3 Days) + Volunteer Time Off (1 Day) + Floating Holiday (1 Day) 
• Personal Time Off: 15 days for 0-1 years of employment, 20 days 1-3 years of employment
• Supportive and flexible working environment – work from anywhere!