Manager Service Asset and Configuration Management

New York City1w ago

About the role

<div class="content-intro">Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at <a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.msgentertainment.com%2F&data=05%7C02%7CMaddie.Rizzo%40msg.com%7Cf345c42af5d7463ff83408de643f07ae%7Cf2c1e8475bd24ba2b5e4b529a645f31a%7C1%7C0%7C639058419051422895%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Fh2sth5yVaId8PXMdlql64sk%2Bkut4dKqQ7MSuyu3NnY%3D&reserved=0" data-auth="NotApplicable" data-linkindex="2">www.msgentertainment.com</a>.</div><span data-ccp-parastyle="Body" data-ccp-parastyle-defn="{"ObjectId":"b669530d-9cee-5fd4-8da3-4cdbed7bfaa2|1","ClassId":1073872969,"Properties":[469775450,"Body",201340122,"2",134233614,"true",469778129,"Body",335572020,"1",469777842,"Arial Unicode MS",335551500,"0",268442635,"24",469777841,"Times New Roman",469777843,"Arial Unicode MS",469777844,"Times New Roman",469769226,"Times New Roman,Arial Unicode MS"]}">Who are we hiring:   This position owns the Service Asset and Configuration Management (SACM) lifecycle at Madison Square Garden, reporting to the Sr. Director, Service Operations and Automation. The candidate serves as the primary architect for a reliable "source of truth," partnering with stakeholders across Technology and Business teams to manage the Configuration Management Database (CMDB), Service Mapping, Software Asset Management (SAM), and Hardware Asset Management (HAM). This is a consultative role requiring the ability to educate stakeholders on modern asset best practices within a matrixed environment.  What will you do?   <ul> <li style="font-size: 14pt;">Ensure the SACM process is fit-for-purpose by leading the design and maintenance of the CMDB in close collaboration with ServiceNow developers.<span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Manage the end-to-end visibility of Assets and Configuration Items (CIs) by integrating ServiceNow Discovery and IT Operations Management (ITOM) workflows to automate data ingestion and lifecycle tracking.<span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Oversee the onboarding of new Applications and Services to ensure strict adherence to the Common Service Data Model (CSDM) to support downstream IT Service Management processes.<span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Evaluate and implement AI-driven capabilities, such as AI-assisted data reconciliation and predictive anomaly detection, to proactively identify configuration drift and improve data accuracy.<span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Utilize AI-enhanced analytics to prepare Operational and Executive Dashboards that provide actionable insights into environmental health and process adherence.<span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Lead root cause analysis for data discrepancies and drive enrichment processes through Data Owners and Service Providers.<span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Partner with Infrastructure and Application product managers to align ServiceNow platform capabilities with evolving business requirements.<span data-ccp-props="{"134233117":true,"134233118":true,"335557856":16777215,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Schedule and drive CMDB Data Audits, Data Enrichment, and other critical CMDB governance processes through Data Owners and Service Providers.</li> <li style="font-size: 14pt;">Establish strong relationships with all Data Owners to ensure proper Configuration Class management and benefits.</li> <li style="font-size: 14pt;">Identif process improvements and resolve process issues through the Service Providers and Data Owners, ensuring all CIs are complete based on contractual obligations.</li> <li style="font-size: 14pt;">Engage with avenues of influence (Infrastructure and Application product managers, user groups) to align platform capabilities with business requirements.</li> <li style="font-size: 14pt;">Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.  </li> </ul>  What do you need to succeed?     <ul> <li style="font-size: 14pt;"><span data-ccp-parastyle="JS Text Heading" data-ccp-parastyle-defn="{"ObjectId":"f6df646c-58ef-5da1-b98e-6daf2d3fbadb|1","ClassId":1073872969,"Properties":[268442635,"18",469777841,"Arial",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Arial",469769226,"Arial,Times New Roman",469775450,"JS Text Heading",201340122,"2",134233614,"true",469778129,"JSTextHeading",335572020,"1",134224900,"true",335551500,"0",335559685,"360",335559991,"360",469777462,"360",469777927,"0",469777928,"1",335559739,"40",335559738,"120",469789810,"none",335572083,"0",335572084,"0",335572085,"4278190080",469789802,"none",335572075,"0",335572076,"0",335572077,"4278190080",469789798,"none",335572071,"0",335572072,"0",335572073,"4278190080",469789806,"none",335572079,"0",335572080,"0",335572081,"4278190080",469789814,"none",335572087,"0",335572088,"0",335572089,"4278190080",469789818,"none",335572091,"0",335572092,"0",335572093,"4278190080",469778324,"Normal"]}">5+ years of related experience.  <span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Bachelor’s degree, or equivalent combination of education and experience.<span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">5+ years in IT Service Management (ITSM) or Configuration Management, with experience designing large-scale enterprise CMDBs.<span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Deep technical proficiency in ServiceNow Discovery, ITOM, and federated CMDB models.<span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Proven expertise in both Hardware (HAM) and Software (SAM) Asset Management within the ServiceNow platform.<span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Advanced familiarity with Common Services Data Model (CSDM) concepts and ITIL best practices.<span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Understanding of how to leverage AI/ML tools for data normalization, automated mapping, and "noise reduction" in a large-scale IT environment.<span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Bachelor’s degree in Computer Science, Engineering, or a related field (or 7+ years of equivalent technical experience in systems/network engineering or software development).<span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Ability to manage multiple competing priorities in a challenging environment.<span data-ccp-props="{"335559738":0,"335559739":0,"335572071":0,"335572072":0,"335572073":4278190080,"335572075":0,"335572076":0,"335572077":4278190080,"335572079":0,"335572080":0,"335572081":4278190080,"335572083":0,"335572084":0,"335572085":4278190080,"335572087":0,"335572088":0,"335572089":4278190080,"469777462":[360],"469777927":[0],"469777928":[1],"469789798":"none","469789802":"none","469789806":"none","469789810":"none","469789814":"none"}"> </li> <li style="font-size: 14pt;">Current ITSM/ITIL certification.</li> </ul> Special requirements of the job   <ul> <li style="font-size: 14pt;" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Candidate selected may have to travel throughout the year to other business locations.  </li> </ul> #LI-Onsite  <div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range">$96,000—$170,000 USD</div></div></div><div class="content-conclusion">At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.</div>

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