Manager, Technical Services

<div class="content-intro"><h1><span style="font-family: helvetica, arial, sans-serif;"><strong>About Workato</strong></span></h1> <p>Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit <span><a href="http://www.workato.com" target="_blank">www.workato.com</a></span></p> <h1><strong>Why join us?</strong></h1> <p><span style="font-weight: 400;">Ultimately, Workato believes in fostering a </span><strong>flexible, trust-oriented culture that empowers everyone to take full ownership of their roles</strong><span style="font-weight: 400;">. We are driven by </span><strong>innovation </strong><span style="font-weight: 400;">and looking for</span><strong> team players </strong><span style="font-weight: 400;">who want to actively build our company.&nbsp;</span></p> <p><span style="font-weight: 400;">But, we also believe in </span><strong>balancing productivity with self-care</strong><span style="font-weight: 400;">. That’s why we offer all of our employees a vibrant and dynamic work environment </span><a href="http://www.workato.com/careers"><span style="font-weight: 400;">along with a multitude of benefits</span></a><span style="font-weight: 400;"> they can enjoy inside and outside of their work lives.&nbsp;</span></p> <p><span style="font-weight: 400;">If this sounds right up your alley, please submit an application. We look forward to getting to know you!</span></p> <p><span style="font-weight: 400;">Also, feel free to check out why:</span></p> <ul> <li style="font-weight: 400;"> <p><a href="https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12"><span style="font-weight: 400;">Business Insider</span></a><span style="font-weight: 400;"> named us an “enterprise startup to bet your career on”</span></p> </li> <li style="font-weight: 400;"> <p><a href="https://www.forbes.com/cloud100/#a57477b5f941"><span style="font-weight: 400;">Forbes’ Cloud 100</span></a><span style="font-weight: 400;"> recognized us as one of the top 100 private cloud companies in the world</span></p> </li> <li style="font-weight: 400;"> <p><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html"><span style="font-weight: 400;">Deloitte Tech Fast 500</span></a><span style="font-weight: 400;"> ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</span></p> </li> <li> <p><a href="https://qz.com/work/2053446/the-best-companies-for-working-from-home/"><span style="font-weight: 400;">Quartz</span></a><span style="font-weight: 400;"> ranked us the #1 best company for remote workers</span></p> </li> </ul></div><h1><strong>Responsibilities</strong></h1> <p>We’re looking for an experienced <strong>Manager, Technical Services</strong> to join our <strong>Professional Services</strong> team here at Workato. If you’re someone who loves combining strategic thinking with meaningful customer impact, and you thrive in a collaborative, fast-moving environment, this role might be for you.</p> <p>If that sounds like you, we’d love to meet you. Come help us build something great—together.<span style="font-weight: 400;"> In this role, y</span><span style="font-weight: 400;">ou will also be responsible to:</span></p> <ul> <li> <p>Lead and manage the Americas West Technical Services team, ensuring alignment with global Professional Services objectives.</p> </li> <li> <p>Drive customer success by overseeing onboarding, SOW delivery, support packages, and strategic services throughout the customer journey.</p> </li> <li> <p>Maximize team productivity by managing resource allocation, utilization, and compliance with standard operating procedures.</p> </li> <li> <p>Develop and coach team members through goal setting, performance management, and continuous enablement by aligning with our standard Technical Services career framework.</p> </li> <li> <p>Recruit and grow talent, supporting hiring, onboarding, and career development to build a high-performing and accountable team.</p> </li> <li> <p>Coach team members on becoming trusted advisors to customers and partners, helping them advance their automation and integration roadmaps.</p> </li> <li> <p>Represent Technical Services in customer strategy sessions, QBRs, internal planning, and company-wide events.</p> </li> <li> <p>Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product &amp; Engineering to support expansion, resolve escalations, and influence roadmap development.</p> </li> <li> <p>Track and report on key metrics such as team and individual VMTs and project performance through tools like Sigma, providing regular updates to leadership.</p> </li> <li> <p>Contribute to services offerings by helping define packages, enabling cross-functional teams, and assisting Sales with preparing customers for the onboarding phase.</p> </li> <li> <p>Develop deep expertise in Workato’s proprietary frameworks (GEARS) and provide close-loop feedback from implementations to improve and evolve delivery methodology.</p> </li> <li> <p>Champion cross-functional collaboration, attending leadership planning sessions, company events, and contributing to internal strategy and enablement.</p> </li> </ul> <h1><strong>Requirements</strong></h1> <h3><strong>Qualifications / Experience / Technical Skills</strong></h3> <ul> <li> <p>5+ years of leadership experience managing technical delivery teams within a software company, strategic consulting firm, or large-scale systems integrator.</p> </li> <li> <p>5+ years of hands-on consulting experience in solution design and implementation, including integration throughout the delivery lifecycle.</p> </li> <li> <p>2+ years of project or program management experience, including overseeing scope, timelines, and stakeholder engagement.</p> </li> <li> <p>2+ years managing global, distributed teams across multiple time zones and work schedules.</p> </li> <li> <p>Strong understanding of integrations and systems design principles, with the ability to architect scalable, reliable solutions.</p> </li> <li> <p>Deep knowledge of technology and industry trends, especially in integration, automation, and emerging agentic technologies.</p> </li> <li> <p>Familiarity with modern programming languages (e.g., Python, Java) and strong understanding of RESTful APIs and API development.</p> </li> <li> <p>Hands-on experience with leading iPaaS platforms, such as Workato, Tray.io, TIBCO, Dell Boomi, MuleSoft, webMethods, or Oracle Integration Suite.</p> </li> <li> <p>Comprehensive understanding of the SDLC and experience supporting, troubleshooting, and optimizing end-to-end integration solutions.</p> </li> <li> <p>Demonstrated ability to scale and grow technical teams, with a track record of meeting and exceeding performance targets.</p> </li> <li> <p>Strong resource management and prioritization skills, with the ability to balance workload across competing priorities.</p> </li> <li> <p>Excellent communication skills, both verbal and written, with the ability to distill technical topics for non-technical audiences and deliver professional presentations.</p> </li> <li> <p>Proactive and self-motivated, able to work independently in a distributed team environment and take ownership of complex challenges.</p> </li> <li> <p>Willingness to travel up to 25%.</p> </li> </ul> <h3><strong>Nice to Have</strong></h3> <ul> <li> <p>Experience in iPaaS sales or pre-sales technical advisory roles.</p> </li> <li> <p>Prior work experience in a start-up or high-growth environment.</p> </li> <li> <p>PMP or Scrum certification (or equivalent project delivery credentials).</p> </li> <li> <p>High-level knowledge of enterprise applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, Oracle EBS, or common databases.</p> </li> <li> <p>Experience working with enterprise business accounts and navigating complex stakeholder environments.</p> </li> <li> <p>Familiarity with OEM or embedded SaaS models is a plus.</p> </li> <li> <p>Proven commitment to continuous learning, particularly in emerging technologies and integration platforms.</p> </li> <li> <p>Demonstrated success in driving software expansion through impactful professional services engagements.</p> </li> </ul> <p><span style="color: rgb(255, 255, 255);">#LI-NJ1</span></p> <p><strong>(REQ ID: 2798)</strong></p>