Mango -Product Manager - Comm and AI

About Mango Voice

The Role

Key Responsibilities

1. Collaborate with Sales, Marketing, and Customer Success to define the platform's value proposition, create compelling product documentation, and ensure successful product launches and market adoption.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of experience in Product Management, with a minimum of 2 years directly managing products related to one or more of the following: Voice/Telephony (CPaaS/UCaaS), Messaging (SMS/MMS/WhatsApp), or Conversational AI/Chatbots.
• Strong technical acumen with the ability to engage deeply with Engineering on API design, platform architecture, and scalability challenges.
• Demonstrated experience defining and launching complex products that involve multi-channel communications and intelligent routing logic.
• Excellent communication skills with proven ability to influence cross-functional teams and present confidently to executive leadership.

Preferred Qualifications

• Prior experience in the Healthcare or Patient-Provider Communication space, understanding compliance and security requirements (e.g., HIPAA).
• Direct experience with Natural Language Processing (NLP) technologies and building out production-ready conversational agents.
• Experience integrating third-party data or CRM/PMS/EHR systems to provide contextual information to communication agents.
• Experience with the Shape Up framework or certification in an Agile framework (e.g., CSPO, PSPO).

Compensation