Marketing & Customer Experience, Working Student

**Flybaby makes baby carriers that parents and babies actually love. We're a small, passionate team in Berlin building a brand that stands for movement, freedom, and the joy of keeping your little one close. We're growing fast and looking for a motivated working student to jump in and own a broad mix of responsibilities across customer experience, influencer marketing, offline activations, and project management.**

**This is a hands-on role with real ownership. You won't be fetching coffee – you'll be directly shaping how our customers feel about Flybaby and helping us build a community around the brand.**

Tasks

**Customer Service & Community**

• **Manage and respond to incoming customer service tickets via email and chat, ensuring a warm, helpful, and on-brand experience**
• **Triage and escalate issues where needed, helping to build and maintain a library of response templates**
• **Track recurring issues and feedback themes, and report insights to the team to inform product and content decisions**
• **Support customers with product questions, fit advice, and order-related enquiries**

**Influencer Research & Outreach**

• **Identify and research potential influencer and creator partners across Instagram, TikTok, and YouTube, with a focus on parenting, baby-wearing, and lifestyle niches**
• **Build and maintain a structured influencer database including audience data, engagement metrics, past collaborations, and contact details**
• **Support initial outreach and relationship-building with creators, coordinating gifting and seeding campaigns**

**Offline Marketing & Events**

• **Support the planning and execution of offline marketing activities including baby fairs, retail partnerships, community events and flyers, postcards and other info material**
• **Help coordinate logistics for event appearances – materials, samples, booth setup, and on-the-ground support**
• **Research relevant events, markets, and local partnership opportunities in key cities**

**Marketing Project Management**

• **Support the Head of Marketing & Brand in coordinating ongoing campaigns, product launches, and cross-functional marketing projects**
• **Maintain project trackers and timelines, ensuring tasks and deadlines are clearly communicated and followed up on**
• **Assist with content calendar management, briefing, and asset coordination across channels**

Requirements

**What We're Looking For**

• **Currently enrolled in a degree in Marketing, Communications, Business, or a related field**
• **Excellent written German and English – you'll be writing customer-facing copy and outreach messages**
• **Highly organised with strong attention to detail; comfortable managing multiple tasks at once**
• **A natural communicator who is empathetic, proactive, and solution-oriented**
• **Comfortable working in tools like Trello, Office Suite, AI tools – and quick to learn new platforms**
• **Genuine interest in the parenting, family, fashion or lifestyle space is a big plus**
• **Prior experience in customer service, influencer marketing, or project coordination is welcome but not required – we care more about attitude and drive**

Benefits

**What We Offer**

• **20 hours/week with flexible scheduling around your studies**
• **A genuine ownership role with real responsibilities from day one**
• **A small, collaborative team where your contributions are visible and valued**
• **Based in Berlin with hybrid flexibility**
• **The chance to grow with a brand at an exciting stage of its journey**

**How to Apply**

**Send us a short cover note telling us why you're excited about this role and what you'd bring to the Flybaby team, along with your CV. We don't need a formal letter – just tell us who you are and what drives you.**

**_Flybaby is an equal opportunity employer. We welcome applications from people of all backgrounds._**

**Flybaby makes baby carriers that parents and babies actually love. We're a small, passionate team in Berlin building a brand that stands for movement, freedom, and the joy of keeping your little one close. We're growing fast and looking for a motivated working student to jump in and own a broad mix of responsibilities across customer experience, influencer marketing, offline activations, and project management.**

**This is a hands-on role with real ownership. You won't be fetching coffee – you'll be directly shaping how our customers feel about Flybaby and helping us build a community around the brand.**

Aufgaben

**Customer Service & Community**

• **Manage and respond to incoming customer service tickets via email and chat, ensuring a warm, helpful, and on-brand experience**
• **Triage and escalate issues where needed, helping to build and maintain a library of response templates**
• **Track recurring issues and feedback themes, and report insights to the team to inform product and content decisions**
• **Support customers with product questions, fit advice, and order-related enquiries**

**Influencer Research & Outreach**

• **Identify and research potential influencer and creator partners across Instagram, TikTok, and YouTube, with a focus on parenting, baby-wearing, and lifestyle niches**
• **Build and maintain a structured influencer database including audience data, engagement metrics, past collaborations, and contact details**
• **Support initial outreach and relationship-building with creators, coordinating gifting and seeding campaigns**

**Offline Marketing & Events**

• **Support the planning and execution of offline marketing activities including baby fairs, retail partnerships, community events and flyers, postcards and other info material**
• **Help coordinate logistics for event appearances – materials, samples, booth setup, and on-the-ground support**
• **Research relevant events, markets, and local partnership opportunities in key cities**

**Marketing Project Management**

• **Support the Head of Marketing & Brand in coordinating ongoing campaigns, product launches, and cross-functional marketing projects**
• **Maintain project trackers and timelines, ensuring tasks and deadlines are clearly communicated and followed up on**
• **Assist with content calendar management, briefing, and asset coordination across channels**

Qualifikation

**What We're Looking For**

• **Currently enrolled in a degree in Marketing, Communications, Business, or a related field**
• **Excellent written German and English – you'll be writing customer-facing copy and outreach messages**
• **Highly organised with strong attention to detail; comfortable managing multiple tasks at once**
• **A natural communicator who is empathetic, proactive, and solution-oriented**
• **Comfortable working in tools like Trello, Office Suite, AI tools – and quick to learn new platforms**
• **Genuine interest in the parenting, family, fashion or lifestyle space is a big plus**
• **Prior experience in customer service, influencer marketing, or project coordination is welcome but not required – we care more about attitude and drive**

Benefits

**What We Offer**

• **20 hours/week with flexible scheduling around your studies**
• **A genuine ownership role with real responsibilities from day one**
• **A small, collaborative team where your contributions are visible and valued**
• **Based in Berlin with hybrid flexibility**
• **The chance to grow with a brand at an exciting stage of its journey**

**How to Apply**

**Send us a short cover note telling us why you're excited about this role and what you'd bring to the Flybaby team, along with your CV. We don't need a formal letter – just tell us who you are and what drives you.**

**_Flybaby is an equal opportunity employer. We welcome applications from people of all backgrounds._**