Material Handling Service Support Specialist

Service Operations | Fleet Support | Forklift Service Coordination | Aftermarket Operations

Help Keep Customers Running Across One of the Southeast’s Fastest-Growing Material Handling Organizations.

Why This Role Matters

• service workflow
• technician scheduling
• customer communication
• work order management
• fleet processing
• warranty administration
• operational support
• service efficiency
• aftermarket coordination

• customer uptime
• technician productivity
• branch efficiency
• service profitability
• customer satisfaction
• operational performance

What You’ll Do

Customer & Service Support

• Serve as a key point of contact for customers, technicians, and internal teams regarding service-related requests
• Deliver responsive, professional customer support with urgency and accuracy
• Assist with troubleshooting coordination, service updates, and operational communication
• Help ensure customers receive timely service support and equipment updates

Service Coordination & Operational Execution

• Schedule and dispatch service technicians efficiently
• Monitor and manage work in progress (WIP)
• Open, update, and close work orders accurately
• Support workload balancing and technician coordination
• Help improve service department workflow, communication, and operational efficiency

Administrative & Fleet Support

• Process warranty claims, fleet records, and service-related documentation
• Maintain accurate customer, service, and operational records
• Assist with rental equipment support, shipping/receiving coordination, and service administration
• Support reporting, compliance tracking, and operational documentation

Vendor & Internal Team Collaboration

• Coordinate with:
  • technicians
  • branch leadership
  • parts teams
  • vendors
  • manufacturers
  • customers
• Help maintain strong communication across departments to support smooth service execution

What We’re Looking For

Preferred Industry Background

• Material handling
• Forklift dealerships
• Heavy equipment
• Industrial equipment
• Fleet operations
• Construction equipment
• Warehouse operations
• Service coordination
• Equipment rental
• Automotive service operations

Qualifications

• 3+ years of experience in:
  • service coordination
  • dispatching
  • operational support
  • fleet support
  • customer service
  • dealership operations
  • work order management
  • industrial service administration
• Strong understanding of:
  • service workflow
  • technician coordination
  • customer communication
  • warranty processing
  • WIP management
  • operational prioritization
• Experience with:
  • ERP systems
  • service management software
  • CRM systems
  • Microsoft Office Suite
  • fleet/service platforms
• Strong multitasking and organizational ability
• Excellent communication and problem-solving skills

What Makes Someone Successful Here

• fast-paced
• detail-oriented
• operationally minded
• customer-focused
• proactive communicators
• highly organized
• calm under pressure
• strong multitaskers
• team-oriented problem-solvers

Why WMH?

• service infrastructure
• aftermarket operations
• fleet support systems
• leadership development
• branch growth
• operational technology
• long-term employee advancement

Benefits Include

• Competitive compensation
• Medical, dental, and vision insurance
• PTO & paid holidays
• 401(k) with profit sharing
• Cell phone allowance
• Career growth opportunities
• Ongoing training & development
• Stable, growing organization
• Collaborative team environment

Built for People Who Thrive in Operations

Apply Today!