Medical Assistant - Behavioral Health

Key Responsibilities

• Prepare patients for behavioral health visits by completing intake processes, collecting vital signs, documenting histories, and conducting required screenings
• Maintain accurate and timely clinical documentation in our electronic medical record system to support continuity of care
• Coordinate pre-visit planning by reviewing charts, identifying required labs or authorizations, and communicating key information to providers
• Execute urine toxicology screening processes following SAMHSA guidelines and organizational protocols
• Manage medication coordination activities, including prior authorizations and treatment plan documentation, to ensure uninterrupted access to behavioral health medications

• Conduct mental health, substance use, and risk-based screenings aligned with organizational protocols
• Manage appointment scheduling, reminder calls, and follow-up coordination to support patient adherence
• Coordinate Clozaril clinic workflows, including client list management, vital sign monitoring, and protocol adherence
• Maintain tracking systems for medication-only, Clozaril, and Buprenorphine clients to support compliance with clinical timelines
• Communicate effectively with internal teams and external partners to obtain records and coordinate integrated care

• Participate in staff meetings, quality improvement initiatives, and required trainings
• Support clinic operations by addressing documentation gaps and escalating workflow concerns as appropriate
• Adapt to changing operational needs by taking on additional clinical or administrative tasks as assigned

Qualifications

• High School Diploma or equivalent
• Completion of a medical assistant training program
• Current Basic Life Support (BLS) certification
• Prior experience or internship in a medical or behavioral health setting preferred

• Clinical Accountability: Follow clinical protocols and documentation standards with attention to accuracy and timeliness
• Patient-Centered Communication: Engage patients with professionalism, clarity, and sensitivity
• Coordination & Follow-Through: Manage multiple clinical workflows effectively and ensure tasks are completed without oversight gaps
• Collaboration: Work productively with interdisciplinary teams to support integrated care delivery
• Adaptability: Respond effectively to shifting priorities and operational demands in a fast-paced clinical environment

• Prior experience supporting behavioral health, substance use treatment, or integrated care programs
• Experience with urine toxicology screening workflows and medication authorization processes
• Bilingual in Portuguese or Spanish

Benefits

• Subsidized medical insurance (BCBSRI)
• Dental insurance (Delta Dental)
• Supplemental vision insurance
• Flexible spending accounts for medical and dependent care

• Competitive salary (see wage band)
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance

• Generous paid time off including vacation, holidays, personal days, and sick time

• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program
• Mileage reimbursement

Why Join EBCAP?