Medical Assistant - Pediatric Offices - Ocoee

Essential Duties and Responsibilities

Soma Medical Center – Medical Assistant (Bilingual English/Spanish)

Patient Care & Clinical Support:

• Prepare patients for examination by obtaining and documenting medical history and reason for visit in the EMR system.
• Accurately measure and record vital signs, including height, weight, blood pressure, pulse, and respiration.
• Assist providers and clinical staff with examinations and procedures to support efficient patient care.
• Administer medications and injections as ordered by the provider in accordance with established protocols.
• Perform CLIA-waived testing following regulatory and organizational standards.
• Collect laboratory specimens and complete all required documentation accurately.
• Provide patient education, including support for preventive care, family planning, and treatment instructions, in both English and Spanish.
• Follow Universal Precautions and infection control guidelines to ensure a safe environment for patients and staff.
• Clean, sterilize, and maintain medical instruments and equipment.
• Ensure exam rooms are fully stocked, organized, and prepared for patient care.

Documentation & Administrative Support:

• Enter and maintain accurate patient data, physician orders, and clinical documentation in the electronic medical record (EMR) system.
• Document procedures, injections, allergy testing, and specimen collection details in compliance with Soma Medical Center policies.
• Maintain up-to-date and accurate patient medication records.
• Complete required forms, including referrals, prior authorizations, and vaccine logs.
• Provide bilingual (English/Spanish) interpretation to facilitate clear communication between providers and patients.

Patient Experience & Customer Service:

• Deliver exceptional, compassionate customer service to all patients and visitors.
• Maintain a professional, respectful, and culturally sensitive demeanor at all times.
• Address patient concerns promptly and effectively; escalate issues when appropriate.
• Support efficient clinic workflow and patient flow in collaboration with the care team.
• Communicate effectively with individuals from diverse cultural and socioeconomic backgrounds.

Quality, Safety & Compliance:

• Handle all specimens and clinical materials in accordance with safety and infection control protocols.
• Maintain compliance with OSHA, HIPAA, and all federal, state, and local regulations.
• Submit quality assurance and required reports in a timely manner.
• Adhere to Soma Medical Center policies, procedures, and clinical standards.

Operational Support:

• Perform assigned clinical and administrative duties with accuracy, efficiency, and attention to detail.
• Maintain organization and meet deadlines in a fast-paced healthcare environment.
• Support overall clinic operations and assist with additional duties as needed.

Organizational Responsibilities

Professional Communication & Teamwork:

• Demonstrate strong interpersonal and communication skills with patients, families, and team members.
• Promote a positive, inclusive, and team-oriented work environment.
• Resolve conflicts professionally using appropriate organizational resources.
• Communicate clearly and effectively, seeking clarification when needed.

Commitment to Patient-Centered Care:

• Maintain strict confidentiality of patient and organizational information.
• Uphold Soma Medical Center’s mission by delivering high-quality, patient-focused care.
• Build strong relationships with patients and colleagues to support coordinated care.

Performance Improvement & Accountability:

• Participate in ongoing training, education, and performance improvement initiatives.
• Demonstrate initiative in identifying and resolving challenges.
• Adapt to change with a positive and solution-oriented approach.
• Take ownership of responsibilities and maintain consistent productivity.
• Accept and apply feedback to support personal and team growth.