Medical Support Specialist

<div class="content-intro"><p class="p1">Phoenix Med Health is a healthcare management services organization (MSO) that builds and operates high-performing medical practices. We focus on growth, operational efficiency, and technology to expand patient access and improve care delivery.</p> <p class="p1">Our teams work directly with partner practices across operations, revenue cycle, business development, and infrastructure—driving real, measurable outcomes in the field.</p> <p class="p2">We move fast, hold a high bar, and prioritize people who take ownership of their work.</p></div><p><strong>Medical Support Specialist</strong></p> <p><strong>Job Description</strong></p> <p><span style="font-weight: 400;">The Medical Support Specialist, conducts administrative tasks to assist</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">healthcare providers and to take care of smaller responsibilities that providers cannot get to. The</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">responsibilities include maintaining a database of records, collecting information for patient</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">health assessments online or over the phone. Aim to improve the conversation between</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">healthcare providers and patients.</span><span style="font-weight: 400;">&nbsp;</span></p> <p><strong>Essential Functions including, but not limited to:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Review medications and check for pending laboratory results and communicate to the responsible team or department or the pending request of their providers. Note the patient's problems and request for the upcoming visit.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Follow up on laboratory results and other MSS (Medical Support Specialist) orders and add to CCM (Chronic Care Management) Minutes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Book follow up visits for all orders done</span><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Review of medical documents and communicate to responsible providers/departments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Analyze and respond to messages received from providers/departments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor and follow documents that needs to be signed</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with the provider’s order and communicate to the responsible department or team. This includes escalations and urgent assistance needed by the provider.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor the quality of service of the assigned provider by getting feedback from patients, POA (Person in Authority), and facilities. Reviewing patients notes if complete and properly done.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participates in design of call monitoring formats and quality standards.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provides trend data to the operation management team for lead position.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provides actionable data to various internal support groups as needed.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinates and facilitates call calibration sessions for call center staff.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provides feedback to call center team leaders and managers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prepares and analyzes internal and external quality reports for management staff review.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Perform other duties as assigned.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Implement reports and dashboard to show the number of test calls coming in and calling out. Inbound and Outbound.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Capture all calls and script in the EHR (Electronic Health Record), and inform the clinician for a Tele-Urgent visit within 2 Hrs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Update patient information as always&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><strong>Qualifications/ Competencies:</strong></p> <ul> <li><span style="font-weight: 400; font-size: 12pt;">Willing to work in an <strong>office setup<span style="text-decoration: underline;"> and reports to Alabang office (Filinvest One, Alabang) (ON-SITE SET UP)</span></strong></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Candidate must be a registered nurse with active license</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experiences in the healthcare environment for 3-5 years plus.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in creating patient notes and working with Doctors or Health Practitioners in patient’s health care plans</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experienced in EHR is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">6+ months of experience in a BPO/Call Center setting (US Healthcare account) is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Computer skill is a must</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficient in translating healthcare-related jargon and complex processes into simple,</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">step-by-step instructions in order for the patients to understand and act upon</span><span style="font-weight: 400;">&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work under supervision and monitor, report, and record a patient's condition.</span><span style="font-weight: 400;">&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional interpersonal skills to assist, guide, and reassure patients</span><span style="font-weight: 400;">&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate compassion and caring in dealing with others.</span><span style="font-weight: 400;">&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Confident positive manner and appearance.</span><span style="font-weight: 400;">&nbsp;</span></li> <li><span style="font-weight: 400;">Experience with EMR (Electronic Medical Record) such as AdvancedMD and NextGen., MS Word, Excel, MS</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">outlook.</span><span style="font-weight: 400;"> </span></li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p class="p1">If you’re looking for a role where you can take ownership, contribute to real growth, and work alongside a team focused on execution, we’d like to hear from you.</p> <p class="p2">Apply directly through this posting. If there’s a strong fit, our team will reach out with next steps.</p></div>