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Member Activation Manager, Cancer & Infusions
LanternChicago - Hybrid (in office 3x per week); DallasHybrid2d ago
About the role
<div class="content-intro"><h3>About Lantern</h3>
<p>Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. </p>
<p><strong>About You:</strong></p>
<ul>
<li>You use <strong>LOGIC </strong>in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. </li>
<li><strong>INCLUSION </strong>is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.</li>
<li>You have the <strong>GRIT</strong>, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. </li>
<li>You care deeply for your customers are driven to keep <strong>HUMANITY </strong>in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.</li>
<li>Integrity guides you in life. Focusing on the <strong>TRUTH </strong>vs. giving people the answers they want to hear. </li>
<li>You thrive in a Team Environment. Collaboration is key in innovation and creating change.</li>
</ul>
<p>These pillars of <strong>LIGHT </strong>are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this <strong>LIGHT</strong>, individuals can find their way to the best care, resources, and support they need to get back to life. </p>
<p> </p>
<p>If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.</p>
<p>Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.</p>
<hr>
<p> </p></div><div class="styles--2BkR3" data-ui="job-description">
<p><span style="text-decoration: underline;"><strong><span class="TextRun SCXW60576434 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW60576434 BCX8" data-ccp-parastyle="heading 1">Member Activation Manager, Cancer & Infusions</span></span><span class="EOP Selected SCXW60576434 BCX8" data-ccp-props="{"134245418":true,"134245529":true,"335559738":360,"335559739":80}"> </span></strong></span></p>
<p><span data-contrast="auto">Lantern is transforming how members access specialty care — and as we scale, the systems, data, and technology that power our marketing engine must scale with us. Our member activation team is the critical first touchpoint: we make sure members know Lantern is in their corner from day one. This is a foundational role that sits at the intersection of technology, data, and strategy — one that directly enables both our internal marketing team and our client-facing growth functions to reach the right members with the right message at the right time.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">The Member Activation Manager, Cancer & Infusions is a senior individual contributor responsible for driving outreach, engagement, and enrollment of newly eligible members into Lantern's cancer and infusion navigation programs. You will lead activation strategies across assigned client populations, and collaborate cross-functionally with product, engineering, operations, clinical, account management, and analytics teams to optimize conversion and member experience. This role requires a blend of clinical literacy, empathetic communication, and data-driven operational thinking. This is an opportunity to build something meaningful at a mission-driven company that is redefining access to specialty care for millions of Americans.</span><span data-ccp-props="{"335559739":80}"> </span></p>
<p><strong>Location</strong>: Hybrid 3x a week in office</p>
<p><em><strong><span data-contrast="none">Responsibilities: </span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></em></p>
<p><strong><span data-contrast="auto">Member Outreach & Engagement</span></strong><span data-ccp-props="{"335559739":40}"> </span></p>
<ul>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Lead proactive, multi-channel outreach (phone, email, mail) to newly identified members diagnosed with cancer or referred for infusion therapy.</span></span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Clearly articulate the value of Lantern's navigation program and address barriers to enrollment.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Achieve and exceed monthly activation targets across assigned client book of business, tracking performance against KPIs including call rate, engagement rate, and conversion rate.</span><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Program & Process Excellence</span></strong><span data-ccp-props="{"335559739":40}"> </span></p>
<ul>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Develop and refine member </span><span data-ccp-parastyle="List Bullet">activation</span><span data-ccp-parastyle="List Bullet"> playbooks, outreach scripts, and engagement sequences tailored to oncology and infusion populations.</span></span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Partner with the outbound and clinical teams to ensure seamless warm handoffs for newly activated members entering nurse navigation or center-of-excellence referral workflows.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Define and maintain data standards, segmentation frameworks, and audience management practices that enable personalized, compliant, and scalable member communications<span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Cross-Functional Collaboration</span></strong><span data-ccp-props="{"335559739":40}"> </span></p>
<ul>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Serve as the subject matter expert on member activation strategy for assigned client accounts, </span><span data-ccp-parastyle="List Bullet">participating</span><span data-ccp-parastyle="List Bullet"> in escalated client-facing calls alongside Account Management as needed.</span></span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Collaborate with Analytics to interpret activation funnel data, surface insights, and recommend optimizations to outreach cadences and messaging.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Partner with Product and Technology on continuous improvements to activation tooling, CRM workflows, and reporting dashboards.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Contribute to the development of onboarding materials, training guides, and quality assurance frameworks for the Member Activation function.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Collaborate with Product and Engineering teams on data integrations, member data flows, and platform connectivity that support marketing use cases<span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p> </p>
<p><em><strong>Requirements</strong>:</em></p>
<ul>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">5–8 years of experience in member engagement</span><span data-ccp-parastyle="List Bullet"> and activation</span><span data-ccp-parastyle="List Bullet">, patient navigation, care coordination, health plan operations, or </span><span data-ccp-parastyle="List Bullet">a related</span><span data-ccp-parastyle="List Bullet"> healthcare role.</span></span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">Proven track record of meeting or exceeding outreach and engagement performance targets in a metrics-driven environment, <span data-contrast="auto">across multiple channels, including email, SMS, paid digital, direct mail, and digital.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Exceptional verbal and written communication skills, with the ability to convey empathy and clarity in high-stakes member conversations.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Strong organizational and prioritization skills; comfortable managing a high-volume, multi-client workload with minimal supervision.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Proficiency</span><span data-ccp-parastyle="List Bullet"> with CRM platforms (e.g., Salesforce, HubSpot) and comfort navigating health-plan data or eligibility systems.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">Hands-on expertise with enterprise MarTech platforms — including marketing automation & CRM (e.g. Salesforce Marketing Cloud), as well as experience working with CDP platforms (eg. Data360, Segment, Highspot)</li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">Experience with member or customer data management, including segmentation, audience building, and CDP or data warehouse platforms</li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">Exceptional cross-functional collaboration skills, with the ability to translate technical concepts for non-technical stakeholders and align diverse teams around shared goals</li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Experience working within a health tech startup, digital health company, or value-based care organization.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Familiarity with HIPAA, PHI handling best practices, and regulated member communication requirements.</span><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Preferred: </span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<ul>
<li data-leveltext="·" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience supporting both B2B (employer/health plan) and B2C (member-facing) marketing programs within the same organization</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Familiarity with healthcare navigation, specialty benefits, or Centers of Excellence program ecosystems</span><span data-ccp-parastyle="List Bullet">, ideally</span><span data-ccp-parastyle="List Bullet"> working with oncology, complex chronic condition, or infusion therapy populations—either in a clinical, administrative, or payer context.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-parastyle="List Bullet">Clinical background or certification (e.g., RN, LPN, CNA, CHW, or equivalent) with experience in oncology or infusion settings.</span></li>
<li data-leveltext="·" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Strong instincts for process design — able to identify inefficiencies, build scalable systems, and document workflows that a growing team can execute consistently</li>
<li data-leveltext="·" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">A builder's mindset: comfortable operating in an environment where infrastructure is still maturing and the opportunity to create lasting impact is significant</li>
<li data-leveltext="·" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Salesforce Marketing Cloud & Data360 experience highly preferred</li>
<li data-leveltext="·" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"·","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Passion for Lantern's mission to make excellent specialty care accessible and affordable for every member<span data-ccp-props="{"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Core Competencies:</span></strong><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Member-Centered Empathy: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Leads with compassion and meets members where they are, especially during a frightening or uncertain diagnosis.</span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Analytical Mindset: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Uses data to prioritize outreach, </span><span data-ccp-parastyle="List Bullet">identify</span><span data-ccp-parastyle="List Bullet"> drop-off points, and continuously improve activation rates.</span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Adaptability: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Adapts quickly to evolving clinical criteria, client requirements, and operational processes.</span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Accountability: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Takes ownership of outcomes and proactively communicates progress, blockers, and insights.</span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Cross-Functional Collaboration: </span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Works seamlessly across clinical, account management, analytics, and product teams.</span></span><span data-ccp-props="{"201341983":0,"335559739":60,"335559740":276,"469777462":[360],"469777927":[0],"469777928":[0]}"> </span></li>
</ul>
<p> <strong>Benefits</strong></p>
<div>
<ul>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Short & Long Term Disability</li>
<li>Life Insurance</li>
<li>401k with company match</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
</ul>
</div>
<p> </p>
</div><div class="content-conclusion"><hr>
<p>Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.</p></div>
Perks & benefits
- 401k
- Vision Insurance
- Dental Insurance
- Medical Insurance
- Paid Time Off
- Pension Matching
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