Member Services Representative (MSR)

<p><strong><span data-contrast="none"><span style="text-decoration: underline;"><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Member Service Representative (MSR)</span></span></span>:</span></strong><strong><span data-contrast="none"> Hope and Healing Clinic, LLC</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:240}">Baseline Pay Rate: </span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:240}">$25/hr. Hope &amp; Healing offers medical, dental, vision, and life insurance; short‑term and long‑term disability coverage; an Employee Assistance Program (EAP); vacation, sick, paid holiday, jury duty, and bereavement leave; and a 401(k)-retirement plan as part of our total compensation package.</span></p> <p><strong><span data-contrast="none">Why Hope and Healing Clinic?</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="none">Every journey to recovery is unique. At Hope and Healing Clinic, we offer personalized medication-assisted treatment and behavioral health therapy tailored to your needs. We are with you every step of the way to deliver guidance, support, and resources on your path towards recovery.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="none">Our team of healthcare professionals provide an expanded scope of care for patients enrolled in our opioid treatment program. This holistic, person-first approach addresses the core of the problem and the full impact of substance use in their lives.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:210,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><strong>Member Service Representative (MSR) </strong></p> <p><strong>Position Overview </strong></p> <p>The Member Service Representative (MSR) is the first point of contact for members, visitors, and vendors, ensuring a welcoming and professional environment. This role facilitates communication between medical staff and members, manages front desk operations, and supports administrative tasks to ensure efficient clinic operations.</p> <p><strong>Key Responsibilities </strong></p> <ul> <li>Greet and assist members, visitors, and vendors with professionalism and warmth.</li> <li>Handle phone lines and manage communication between medical staff and members.</li> <li>Facilitate member flow, ensuring a smooth and efficient experience in the clinic.</li> <li>Assist members in self-check-in and verify insurance information.</li> <li>Collect member fees, process payments, and manage mail distribution.</li> <li>Handle medical record requests in accordance with privacy and compliance standards.</li> <li>Maintain the cleanliness and organization of the front desk and waiting areas.</li> <li>Participate in MSR training and attend staff meetings.</li> <li>Adhere to HIPAA policies and ensure compliance with privacy regulations.</li> <li>Available for extended hours, including nights and weekends, as needed.</li> </ul> <p><strong>Required Knowledge:&nbsp; </strong></p> <ul> <li>High School Diploma or GED equivalent</li> <li>Minimum 1 year of experience in reception or customer service in a medical or mental health setting</li> <li>Minimum 1 year of experience with health insurance verification</li> <li>Prior work experience in a HIPAA-regulated environment</li> <li>Familiarity with HIPAA privacy and security requirements in a clinical setting</li> </ul> <p><strong>Required Skills: </strong></p> <ul> <li>Strong interpersonal and communication skills to interact with a diverse population.</li> <li>Customer service and telephone etiquette skills to assist members effectively.</li> <li>Ability to handle medical record requests with attention to privacy and compliance.</li> <li>Conflict resolution skills to manage member concerns and de-escalate situations professionally.</li> <li>Organizational skills to manage member flow and administrative tasks efficiently.</li> </ul> <p><strong>Required Abilities: </strong></p> <ul> <li>Ability to embrace cultural diversity and sensitivity while serving members from diverse backgrounds.</li> <li>Capacity to demonstrate empathy, kindness, and professionalism in all interactions.</li> <li>Physical capability to lift up to 25 lbs., move supplies, and manage physical tasks as needed.</li> <li>Ability to establish effective working relationships with staff and members.</li> <li>Must pass background checks.</li> </ul> <p><strong>Work Environment &amp; Additional Information </strong></p> <ul> <li>Fast-paced clinic environment requiring adaptability and a service-oriented mindset.</li> </ul> <p><strong>Tribal Preference</strong></p> <p>The organization supports Tribal Preference hiring in accordance with applicable Tribal law. Preference may be given to qualified Native American applicants.</p>