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Member Services Representative (MSR) - Mobile Clinic
wecaredailyclinicscareers
Auburn2d ago
About the role
<p><span data-contrast="auto"><strong>Job Title</strong>: Mobile Member Service Representative (MSR)</span> <br><span data-contrast="auto"><strong>Reports to:</strong> Mobile Team Lead</span> <br><span data-contrast="auto"><strong>Compensation</strong>: $27/hour. <span data-teams="true">WCDC provides medical, dental, and vision insurance; PTO, paid holidays, jury duty, and bereavement leave; a 401(k) retirement plan; short‑term and long‑term disability; an Employee Assistance Program (EAP); a quarterly incentive program; and tribal‑discretion COLA adjustments.</span></span></p>
<p><strong><span data-contrast="auto">Join Our Mission!</span></strong><span data-ccp-props="{"335559739":0}"> </span></p>
<p><span data-contrast="auto">We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in Auburn. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve. </span><span data-ccp-props="{"335559739":0}"> </span></p>
<p><span data-contrast="auto">WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Position Summary</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></strong></p>
<p><span data-contrast="auto">The Mobile Member Service Representative is the first point of contact for members visiting the mobile clinic. This role focuses on ensuring a smooth and welcoming experience for members by handling check-ins, scheduling, administrative support, and connecting members with resources. Compassion, professionalism, and attention to detail are key to success.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span style="text-decoration: underline;"><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Responsibilities</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></strong></span></p>
<p><strong><span data-contrast="auto">Member Support & Experience</span> </strong></p>
<ul>
<li><span data-contrast="auto">Greet members and visitors warmly, ensuring a supportive and welcoming environment.</span></li>
<li><span data-contrast="auto">Facilitate member check-ins, appointment scheduling, and record updates in EMR.</span></li>
<li><span data-contrast="auto">Address questions and concerns with professionalism and empathy.</span></li>
<li><span data-contrast="auto">Provide occasional member transportation to clinic locations when needed.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Administrative Support</span></strong></p>
<ul>
<li><span data-contrast="auto">Collect and process member fees, maintaining accurate financial records.</span></li>
<li><span data-contrast="auto">Manage incoming mail, faxes, and other communications, ensuring timely distribution.</span></li>
<li><span data-contrast="auto">Maintain cleanliness and organization of reception and waiting areas.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Resource Connection & Advocacy</span></strong></p>
<ul>
<li><span data-contrast="auto">Assist members in accessing resources such as housing, employment, and education.</span></li>
<li><span data-contrast="auto">Collaborate with clinical team to connect members to services supporting recovery and well-being.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Team Collaboration</span> </strong></p>
<ul>
<li><span data-contrast="auto">Partner with clinical and administrative staff to ensure smooth operations.</span></li>
<li><span data-contrast="auto">Participate in team meetings and contribute to continuous improvement efforts.</span></li>
<li><span data-contrast="auto">Support onboarding and training of new team members as needed.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Skills & Qualifications</span></span></strong></p>
<ul>
<li><span data-contrast="auto">High school diploma or equivalent; Associate’s degree preferred.</span></li>
<li><span data-contrast="auto">Experience in customer service, medical reception, or related roles.</span></li>
<li><span data-contrast="auto">Proficiency in Microsoft Office Suite and EMR systems.</span></li>
<li><span data-contrast="auto">Strong interpersonal and communication skills.</span></li>
<li><span data-contrast="auto">Ability to multitask in a fast-paced environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Equal Employment Opportunity (EEO) Statement</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></strong></p>
<p><span data-contrast="auto">We Care Daily Clinics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need—without regard to race, color, religion, creed, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, genetic information, or any other protected status under applicable laws.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Tribal Preference Statement</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p>
<p><span data-contrast="auto">In accordance with applicable Tribal and Federal laws, Tribal preference will be given to qualified candidates who are members of a federally recognized tribe. We Care Daily Clinics and Indigenous Pact are proud to partner with Tribal communities to expand access to high-quality, culturally grounded care.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
Perks & benefits
- 401k
- Vision Insurance
- Paid Time Off
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