Membership Manager - Soho House Mexico City

<p><strong>The role…</strong></p> <p><span style="font-weight: 400;">At Soho House the </span><strong>Membership Manager</strong><span style="font-weight: 400;"> is responsible for directly looking after, recruitment of new members, and maintaining the Clubs carefully chosen membership base. Being the face of the club for members, on hand for their feedback and thoughts, as well as a custodian presiding over access to the club, preserving club rules and conduct. Personally, driving and maintaining the productivity and relationship of the membership committee and taking an active role in members’ events and benefits. Supports management team as needed.</span></p> <p><strong>Main Duties</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Upholds Soho House brand standards</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be responsible for the management and relationships of our members and committee&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist in generating applications for waitlist, through their network and knowledge of the creative industries</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reports to work as scheduled,</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">well groomed, and ready to be in position.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manages and interacts with members on a daily basis through various means of communication</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintains professional relationships with all coworkers and guests.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintains a positive attitude to guest and member needs- attentiveness to service, responding positively to guest’s needs, ensuring timely resolution.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Resolving member issues, concerns, ensuring follow up.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for generating daily report of ongoings and feedback of the club</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Play a central role, with guidance from the Head of Membership and Membership Director, LATAM, in the maintenance and management of the membership committee, spread across all the major creative industries, made up of both men and women, of different ages/experience levels and from different parts of the city and beyond.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support Head of Membership to review all new member applications, meeting applicants for coffee or virtual chats</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Day to day manage the membership admin team. Liaise when necessary to resolve any issues with cards, payments or applicant paperwork.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Supporting membership team with retention of members, following up resignations and freezes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain a constant presence in the club, being the ‘face’ of the house to members. Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Play an active part in the creation and implementation of the members events program, helping to ensure that events are well planned (by the events manager) and communicated (by communications manager). Make sure members can host or help with events (where applicable) as well as suggest new event formats.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Welcome new members in house, host new member introductions to ensure they understand the club rules and their membership.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Promote the club directly to appropriate new members through tours around the facilities and permitting choice individuals to experience the club via guest listing.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Engage in the local creative and club scenes, events, parties, launches and social settings, developing contacts, networking and building awareness about the club, its facilities, your role, and how new contacts might join.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">When appropriate, facilitate access to the club for visiting high profile celebrities and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">For major events, both on and off site, play a central role in putting together the guest list(s), ensuring members and VIPs get access, as applicable.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Educate the Soho House management and staff about how to generate applications from potential new members and identify new committee members. Ensure their suggestions are processed through the committee meetings.</span></li> </ul> <p><strong>Requirements</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years Management experience.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A long-term city resident with extensive knowledge of the local area. Knowledge of Los Cabos and has a personal network of contacts in different industries including but limited to; art, film, television, music, media and culinary, etc..</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the Los Angeles area.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A charismatic, confident creative individual with in-depth knowledge of the local market place.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with dealing with celebrities and high-profile events.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work effectively under time constraints and deadlines.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to create strong relationships with guests, members, and staff.</span></li> </ul>