Membership Sales Manager

<p><strong>The Role…</strong></p> <p>The role of the Membership Sales Manager is to identify Soho House’s highest-value members, build a connection, and bring them in.</p> <p>There are two key skills to the role, and you must be able to move fluidly between them. The first is structured, disciplined pipeline management, with a focus on maintaining momentum, cadence and ensuring that no opportunity is lost to a lack of process. The second is the ability to build authentic, unhurried relationships with high-net-worth individuals who are experienced with premium products and have high expectations of the people who approach them.</p> <p>The Membership Sales Managers work as part of a collaborative team with a shared goal and a shared pipeline. Experience working within a structured CRM and funnel system to support the efforts of the team as a whole is essential.</p> <p>Once the sale has been closed the member is handed off to the Account Management team, and the Sales Manager will return to the pipeline, which is drawn from a mixture of an internal funnel, and their own personal network.</p> <p><strong>Main Duties…</strong></p> <p><strong>Sales and Pipeline Management</strong></p> <ul> <li>Own and manage a rolling pipeline of qualified prospects, maintaining full visibility across every stage from first contact to close.</li> <li>Replenish your pipeline weekly to ensure a steady cadence of outreach, meeting and conversion.</li> <li>Draw prospects both from an internal funnel and a personal network of high-net-worth individuals suited to Soho Houses Premium Membership.</li> <li>Drive the quality of the pipeline and subsequent membership growth by ensuring the community maintains a strong, vibrant and diverse membership base.</li> <li>Qualify prospects rigorously against membership criteria at each stage before progressing, ensuring the integrity of the funnel and the quality of the conversions.</li> <li>Conduct a minimum of 20 prospect meetings via phone, video or in person per week, maintaining a consistent and disciplined outreach cadence.</li> <li>Lead all sales conversations with confidence and authority, representing Soho House knowledgably and tailoring the positioning for each individual prospect</li> <li>Be prepared to run sales conversations that are personal and tailored to sophisticated prospects who recognise a script. Represent Soho House with the credibility and ease that is reflective of your audience</li> <li>Handle objections confidently, and bring every interaction to a clear conclusion</li> <li>Attend Soho House’s specially curated events to build authentic relationships with prospects quickly and introduce them naturally into the pipeline</li> <li>Target a conversion rate of 15% from meeting to sale, achieve 150 new member sales per rolling year</li> <li>Complete a clean handoff to the Account Management team within 48 hours of every sale - warm introduction, member profile, any context relevant to onboarding</li> <li>Work closely with the sales team as a unit to create a strong conversion rate and a diverse, informed and interesting membership base that is reflective of Soho House values.</li> </ul> <p><strong>Reporting, Insight &amp; Performance</strong></p> <ul> <li>Deliver market intelligence reporting to the Membership Sales Director - what prospects are saying, what objections are recurring, and recommendations for improvements based on member feedback</li> <li>Report weekly pipeline metrics to the Membership Sales Director: contacts made, meetings held, proposals sent, sales closed</li> <li>Maintain accurate pipeline records in a shared CRM</li> </ul> <p><strong>Success Metrics</strong></p> <ul> <li>150 sales per rolling year of well qualified members</li> <li>High quality pipeline management including rate of outreach, conversion to meetings and conversion to sale</li> <li>High quality and systematic data-management and reporting</li> <li>Close alignment and collaboration with Membership Sales team</li> <li>Revenue generated from sales</li> </ul> <p><strong>Requirements / Qualifications</strong></p> <ul> <li>Proven track record of selling in a high net worth or luxury environment</li> <li>Comfortable with high-volume outreach and a structured sales cadence – this is not purely a relationship-led role, it requires consistency and disciplined daily routine</li> <li>Outstanding interpersonal skills: warm, credible, and at ease in premium environments</li> <li>Self-directed and disciplined – able to manage a full pipeline and maintain cadence on a day to day basis</li> <li>Resilient under pressure, able to sustain consistent performance to meet a demanding rolling target</li> <li>Highly organised with excellent CRM discipline and a habit of logging everything</li> <li>A familiarity with Soho House or an equivalent premium membership environment</li> </ul> <p></p> <p><strong>Benefits…</strong></p> <p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.</p> <ul> <li>Annual Every House Membership</li> <li>50% off Food &amp; Drink, 7 days a week</li> <li>Staff Room Rates</li> <li>Private Health and Dental Care</li> <li>Weekly Pay</li> <li>Life Assurance</li> <li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li> <li>In Office Dog Policy on Fridays</li> <li>Season Ticket Loan</li> <li>Christmas Office Closure</li> <li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li> <li>Free Counselling Sessions</li> <li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li> <li>Continuous training to develop yourself personally and professionally</li> <li>Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more</li> <li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.</li> </ul> <p></p> <p>&nbsp;</p>