Merchant Operations Executive
EPOS
About the role
About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
What You’ll Do
- Support merchant onboarding (documentation, setup, basic training)
- Handle day-to-day operational tasks and basic merchant inquiries
- Assist in tracking activation status and onboarding progress
- Ensure accurate data entry and system updates
- Follow SOPs to ensure process compliance and consistency
- Escalate issues or delays to senior team members
Requirements
- Good communication skills in English; (Language Proficiency depending on location)
- Basic understanding of operations or customer service processes
- Experience in operations, customer support, or payments/POS is a plus
- Ability to manage multiple tasks in a fast-paced environment
- Detail-oriented with strong execution and follow-through
- Ability to work in a fast-paced environment
- Fresh graduates or candidates with 0–2 years experience are welcome
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