Merchant Security Expert with Spanish and English

<p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">At&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">SumUp</strong>, we are&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">driven to empower</strong>&nbsp;small businesses&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">across the globe</strong>&nbsp;by de-hassling their lives and helping&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">them to succeed.&nbsp;</strong>Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid.If you would like to be part of a<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">&nbsp;global team</strong>, putting&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">business partnering</strong>&nbsp;and&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">innovation</strong>&nbsp;in the core of its priorities, this might be&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">the right role for you.</strong></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">Join our dynamic</strong>&nbsp;and&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">international</strong>&nbsp;Customer Support team, specializing in&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">Risk &amp; Fraud. </strong>Our team spans across&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">four continents</strong>, bringing together&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">diverse talents</strong>&nbsp;from&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">over 60 countries</strong>.&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">We thrive</strong>&nbsp;on challenges and collaborate seamlessly to ensure the&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">success of small businesses globally.</strong></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2"><br>What you’ll be doing:</strong></p> <ul> <li>Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures.<br><br></li> <li>Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments.<br><br></li> <li>Monitoring merchant behavior in compliance with AML and internal T&amp;Cs rules.<br><br></li> <li>Utilizing decision-making abilities for reviewing customer business and adjusting payment limits.<br><br></li> <li>Providing support to Dutch and English-speaking customers through various communication channels, via phone, chat or email.&nbsp;<br>The role primarily involves specialized security calls with low phone volume, and each issue is handled through the most suitable channel.<br><br></li> </ul> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">You’ll be great for this role if:</strong></p> <ul class="cui-list-9zvq cui-list-m-xr1c css-15v5cj3 evwnbdz4"> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">You possess excellent language skills in both Spanish and English&nbsp;</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Communication is your strength, and you handle customer interactions with ease and patience.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Curiosity and persistence drive you to solve issues efficiently.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Your organizational skills shine, even in stressful situations</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Attention to detail is a defining characteristic<br><br></p> </li> </ul> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">Why you should join SumUp:</strong></p> <ul class="cui-list-9zvq cui-list-m-xr1c css-15v5cj3 evwnbdz4"> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">💯 You'll get a Referral bonus if your friend is hired successfully.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🌴 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🔋 You’d enjoy a paid 1 month Sabbatical vacation after 3 years.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">📚 You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🍎 You’d have monthly digital food vouchers.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">⭐️ You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform)&nbsp;<strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">🚌🍗💡🎁.</strong></p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card 🎾.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">💜 You’d enjoy funded therapy &amp; coaching sessions with licensed psychotherapists.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">👶🏼 You’d enjoy a child birth/adoption bonus.</p> </li> <li> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">🚌</strong>&nbsp;You’d have access to a free shuttle buses from Joliot-Curie metro station and more.<br><br></p> </li> </ul> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">This job is on-site - Sofia<br><br></strong></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y evwnbdz2">MORE ABOUT US:</strong></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">We believe in the everyday hero.Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><em class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-x0oz0e evwnbdz3">SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.</em><em class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-x0oz0e evwnbdz3">SumUp will not accept unsolicited resumes from any source other than directly from a candidate.</em></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><em class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-x0oz0e evwnbdz3"><strong>#SumUpOps</strong></em></p><div class="content-conclusion"><p><strong>Job Application Tip</strong></p> <p><span style="font-weight: 400;">We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.</span></p></div>