Merchant Success Manager

<p>&lt;gh-intro&gt;<br>&lt;text&gt;</p> <p>We are looking for a <strong>Merchant Success Manager </strong>to help scale Bolt’s rapidly growing business in <strong>Tallinn, Estonia.</strong></p> <p>&lt;/text&gt;<br>&lt;/gh-intro&gt;</p> <p>&nbsp;</p> <p>&lt;gh-about-us&gt;<br>&lt;title&gt;<strong>About us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>&nbsp;</p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.</p> <p>&nbsp;</p> <p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;<br><br>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>As a <strong>Merchant Success Manager</strong>, you will define and drive merchant growth strategy across Bolt Food’s Grocery and Retail business. This role sits at the intersection of Commercial Strategy, Merchant Success and Business Performance.&nbsp;</p> <p>&nbsp;</p> <p>You will be responsible for translating business objectives into clear strategies, scalable playbooks and execution frameworks, enabling local teams to improve merchant performance across pricing, promotions, visibility and trade events.&nbsp;</p> <p>&nbsp;</p> <p>&lt;/text&gt;<br>&lt;/gh-role-detail&gt;<br><br></p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Own the Merchant CVP, evolving our growth strategy across diverse segments and defining the frameworks that drive conversion and partner participation.&lt;/point&gt;</li> <li>&lt;point&gt;Take the wheel on KPI setting and performance management; you’ll analyze market trends to set ambitious targets and lead the "interventions" that turn gaps into wins..&lt;/point&gt;</li> <li>&lt;point&gt;Designing the commercial playbooks that define our pricing architecture, trade events, and in-app merchandising standards.&lt;/point&gt;</li> <li>&lt;point&gt;Lead on Joint Business Planning, conducting high-stakes quarterly reviews with our top-tier merchants to unlock new growth opportunities and mitigate risks.&lt;/point&gt;</li> <li>&lt;point&gt;Own the merchant marketing calendar guidelines, ensuring every promotional activity across every market is perfectly timed and strategically aligned.&lt;/point&gt;</li> <li>&lt;point&gt;Manage training, local team enablement and cross-functional team alignment - working closely with marketing, commercial, product and operations.&lt;point&gt;</li> </ul> <p>&nbsp;</p> <p>&lt;/bulletpoints&gt;<br>&lt;/gh-responsibilities&gt;</p> <p>&nbsp;</p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;You bring a background in Strategy, Ops, or Consulting, with a proven track record of navigating complex marketplace dynamics and growth initiatives.&lt;/point&gt;</li> <li>&lt;point&gt;You have a strong commercial mindset, with experience in pricing, promotions or growth strategy. With this in mind, you are hyper data-focused, and you don’t just move numbers in Google Sheets or Excel; you translate complex data sets into clear, compelling strategic recommendations.&lt;/point&gt;</li> <li>&lt;point&gt;You have a passion for building "the engine," with experience creating playbooks and frameworks that allow multi-market teams to scale rapidly and consistently.&lt;/point&gt;</li> <li>&lt;point&gt;You thrive in cross-functional environments, effortlessly influencing stakeholders across Product, Marketing, and Ops to ensure strategy and execution are always in sync&lt;/point&gt;</li> <li>&lt;point&gt;Fast-paced environments fuel you. You’re a structured thinker who can take a messy, high-pressure problem and break it down into an elegant, actionable solution.&lt;/point&gt;</li> <li>&lt;point&gt;You are in the trenches of KPI implementation and performance frameworks, knowing exactly how to align individual metrics with big-picture business goals<strong>.</strong>&lt;/point&gt;</li> </ul> <p>&nbsp;</p> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br>&lt;/text&gt;<br>&lt;/gh-requirements&gt;<br><br></p> <p>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Accelerate your professional growth with unique career opportunities.&lt;/point&gt;</li> <li>&lt;point&gt;Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.&lt;/point&gt;</li> <li>&lt;point&gt;Take care of your physical and mental health with our wellness perks.&lt;/point&gt;</li> <li>&lt;point&gt;Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.&lt;/point&gt;</li> <li>&lt;point&gt;Connect with colleagues at annual company events and smaller team gatherings.&lt;/point&gt;</li> <li>&lt;point&gt;Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.&lt;/point&gt;</li> </ul> <p>&nbsp;</p> <p>&lt;/bulletpoints&gt;<br>&lt;text&gt;*<em>Some perks may differ depending on your location and role.</em>&lt;/text&gt;<br>&lt;/gh-perks&gt;</p><div class="content-conclusion"><p>#LI-Hybrid</p></div>