MIAA Coordinator

Key Responsibilities

• Provide comprehensive Medicare counseling and education to help individuals understand their coverage options and enrollment decisions
• Conduct client assessments and ensure services meet required quality and compliance standards
• Coordinate and oversee Open Enrollment periods and outreach events to maximize program reach and participation
• Maintain strict confidentiality and uphold ethical standards in all client interactions

• Ensure accurate and timely data entry and reporting across required systems to meet grant and regulatory requirements
• Monitor program activity to ensure adherence to state, federal, and funding guidelines
• Prepare reports and track program performance to support accountability and continuous improvement

• Recruit, onboard, and support a network of volunteers to deliver counseling and outreach services
• Provide ongoing coaching, resources, and updates to ensure volunteers remain knowledgeable and effective
• Foster a positive and engaged volunteer experience to sustain program quality

• Build and maintain relationships with community organizations serving older adults and individuals with disabilities
• Coordinate outreach efforts and educational sessions to increase awareness of available services
• Stay current on Medicare updates and share relevant information with staff, volunteers, and community partners

• Strong communication skills with the ability to explain complex information clearly and effectively
• High level of professionalism, discretion, and confidentiality
• Strong organizational and time management skills with the ability to manage multiple priorities
• Relationship-building skills with diverse populations, including clients, volunteers, and partners
• Analytical mindset with attention to detail for data tracking and compliance

Skills, Knowledge and Expertise

• Experience providing health insurance education, benefits counseling, or similar client-facing services
• Ability to obtain and maintain required certifications, including SHIP Counselor Certification
• Experience using databases and reporting systems for accurate data management and compliance

• Familiarity with Medicare, Medicaid, or other public benefit programs
• Experience coordinating volunteers or working in a community-based or nonprofit environment

• Ability to perform regular computer-based work and maintain accurate documentation
• Ability to travel locally for outreach events, meetings, and trainings
• Ability to sit, stand, and move throughout office and community settings
• Ability to lift and carry materials up to 25 pounds when necessary