Mid-Market Customer Success Manager - East

<h2><strong>About Doppel</strong></h2> <p>Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection and Human Risk Management, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.</p> <p>Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.</p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>The Role</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif;">At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We are looking for a Mid-Market Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>What You Will Do</strong></span></p> <ul class="ul1"> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Own a portfolio of mid-market customers, building strong, trust-based relationships across stakeholders</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Guide customers through onboarding, adoption, and renewal to ensure consistent value realization</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Proactively monitor account health, identify risks early, and take action to mitigate churn</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Drive product adoption through training, enablement, and best practices</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Partner with Sales to identify and execute on upsell and expansion opportunities</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Operate efficiently across a high-volume book of business using scalable processes and tools</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Surface customer feedback and insights to influence product and operational improvements</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>What We Are Looking For</strong></span></p> <ul class="ul1"> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Excellent communication and relationship-building skills with both technical and non-technical stakeholders</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience with data-driven decision making and account health tracking</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Traits that set you apart:</strong></span></p> <ul class="ul1"> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">A proactive problem solver who identifies issues early and takes ownership to resolve them</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Leads by example—demonstrates accountability, follow-through, and a high standard of execution</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Resourceful and adaptable, able to navigate ambiguity and find solutions independently</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Customer-first mindset with a strong sense of urgency and bias toward action</span></li> <li class="li1" style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Curious and motivated to continuously learn and improve</span></li> </ul> <p>&nbsp;</p> <p>Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.</p> <p>The base salary range for this role is $100,000-$110,000 with commissions, equity participation, and comprehensive benefits.<br>Exact compensation will be commensurate with experience and location.</p> <p>We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.</p> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary Range</div><div class="pay-range"><span>$120,000</span><span class="divider">&mdash;</span><span>$130,000 USD</span></div></div></div>