Multi Track File Handler

Key Responsibilities

• Building relationships with Keoghs clients - liaising with clients and, where appropriate, Insurers
• Manage a mixed caseload of EL/PL predominantly multi track cases consisting of claims typically valued between £25k - £100k
• Assessing and advising on liability and quantum
• Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate
• Make full use of the firm’s Case Management System in progressing files from receipt to closure
• Draft pleadings to include Defences and witness evidence
• Attend court in person or by telephone, attend trials, settlement conferences etc as required
• Achieve targets in terms of chargeable hours, WIP and the collection of client MI 
• Adhere to the Keoghs Values

Skills, Knowledge and Expertise

• EL/PL multi track file handling experience
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Ability to negotiate via telephone 
• Ability to prepare succinct and concise reports
• Excellent inter-personal and client care skills
• Excellent marketing skills
• Excellent IT skills
• High level of analytical skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to win the trust and confidence of others
• Ability to make decisions
• Ability to anticipate problems and identify solutions
• Ability to maintain concentration and pay attention to detail
• Driven to achieve
• Good advocacy skills 
• Prior knowledge, skills and experience
• Good IT skills

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets